Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
The language used throughout the course, in both instruction and assessments.

Deep Teaching Solutions
Skills you'll gain: Conflict Management, Interpersonal Communications, Emotional Intelligence, Open Mindset, Cultural Diversity, Responsible AI, Media and Communications, Critical Thinking, Innovation, Social Studies, Neurology, Political Sciences, Psychology
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Copywriting, User Research, Target Audience, Customer Insights, Prompt Engineering, ChatGPT, Marketing Materials, Content Creation, Product Knowledge, Value Propositions, Marketing Communications, Editing
Beginner · Guided Project · Less Than 2 Hours

West Virginia University
Skills you'll gain: Sustainable Development, Economics, Environment and Resource Management, Environmental Resource Management, Natural Resource Management, Supply And Demand, Environmental Science, Product Knowledge, Materials science, Climate Change Mitigation, Sustainable Engineering, Construction
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: OSI Models, Network Security, Cloud Services, TCP/IP, Cloud Computing, Cloud Infrastructure, Software-Defined Networking, Network Architecture, Wide Area Networks, Network Protocols, General Networking, Network Routers, Network Troubleshooting, Linux, Computer Networking, Virtualization, Kubernetes, Network Administration, Network Switches, Terraform
Build toward a degree
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Smart Goals, Team Motivation, Team Management, Goal Setting, Leadership Development, Team Leadership, Professional Development, Leadership, People Development, Personal Development, Team Building, Emotional Intelligence, Self-Awareness, Gap Analysis, Prioritization
Beginner · Course · 1 - 3 Months

Skills you'll gain: Microsoft Windows, Authentications, Operating System Administration, Azure Active Directory, Microsoft Intune (Mobile Device Management Software), Identity and Access Management, Windows Servers, System Configuration, User Provisioning, Active Directory, Desktop Support, Remote Access Systems, Application Deployment, Software Installation, Role-Based Access Control (RBAC), Technical Support and Services, Automation, Data Migration
Intermediate · Course · 1 - 4 Weeks

Infosec
Skills you'll gain: Security Management, Cyber Governance, IT Management, Cyber Security Strategy, Cyber Risk, Cyber Security Policies, Security Strategy, Key Performance Indicators (KPIs), Leadership and Management, Technical Communication, Leadership, Program Management, Risk Management, Communication
Beginner · Course · 1 - 4 Weeks

University of Minnesota
Skills you'll gain: Patient Education And Counseling, Mindfulness, Contraindication, Pain Management, Patient Referral, Clinical Assessment, Patient-centered Care, Patient Communication, Self-Awareness, Personal Development, Stress Management, Mental Health, Mental Concentration, Critical Thinking
Beginner · Course · 1 - 3 Months

Columbia University
Skills you'll gain: Care Coordination, Value-Based Care, Patient-centered Care, Health Informatics, Healthcare Industry Knowledge, Health Technology, Health Care, Risk Management, Patient Education and Support, Patient Advocacy, Telehealth, Community and Social Work, Case Studies
Beginner · Course · 1 - 3 Months

Korea Advanced Institute of Science and Technology(KAIST)
Skills you'll gain: Artificial Intelligence, Materials science, Image Analysis, Computer Vision, Manufacturing Processes, Machine Learning, Deep Learning
Beginner · Course · 1 - 3 Months

Skills you'll gain: File Management, Control Panels, Productivity Software, Software Installation, Microsoft Windows, Organizational Skills, Office Procedures, Microsoft Office, Computer Literacy, Operational Efficiency
Beginner · Course · 1 - 4 Weeks

Northwestern University
Skills you'll gain: Machine Controls, Control Systems, Artificial Intelligence, Automation, Graph Theory, Algorithms, Virtual Environment, Simulation and Simulation Software, Mathematical Modeling, Data Structures, Linear Algebra
Intermediate · Course · 1 - 4 Weeks