Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
The language used throughout the course, in both instruction and assessments.

Duke University
Skills you'll gain: MLOps (Machine Learning Operations), Application Deployment, Containerization, CI/CD, Docker (Software), Microsoft Azure, Cloud Computing, Cloud Applications, Machine Learning Software, GitHub, Application Programming Interface (API)
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: User Feedback, Customer Service, Customer experience strategy (CX), Customer Engagement, Customer Insights, Customer Analysis, Communication, Continuous Improvement Process, Case Studies, Culture Transformation, Focus Group, Data-Driven Decision-Making, Social Media
Beginner · Course · 1 - 4 Weeks

Amazon Web Services
Skills you'll gain: Infrastructure as Code (IaC), AWS CloudFormation, IT Automation, Scripting, Bash (Scripting Language), Amazon Web Services, Command-Line Interface, Configuration Management, Amazon Elastic Compute Cloud, Automation, Continuous Monitoring, Infrastructure As A Service (IaaS), Cloud Management, Continuous Integration, Patch Management, Software Testing
Beginner · Course · 1 - 4 Weeks

Infosec
Skills you'll gain: Cybersecurity, Cyber Attacks, Incident Response, Security Management, Network Security, Security Information and Event Management (SIEM), Security Controls, Identity and Access Management, Cryptography, Threat Detection, Data Security, Computer Security, Encryption, Personally Identifiable Information, Data Governance, Firewall, Vulnerability Assessments, User Accounts, Authorization (Computing), Risk Management
Intermediate · Course · 3 - 6 Months
The University of Hong Kong
Skills you'll gain: Journalism, Media and Communications, Research, Investigation, Electronic Media, Digital Communications, Ethical Standards And Conduct
Beginner · Course · 1 - 3 Months

Dartmouth College
Skills you'll gain: Talent Management, People Development, Professional Networking, Collaboration, Leadership Development, Team Motivation, Teamwork, People Management, Entrepreneurship, Innovation, Leadership and Management, Leadership, Creativity, Employee Coaching, Mentorship, Influencing, Employee Retention, Recruitment Strategies, Growth Strategies
Beginner · Course · 1 - 4 Weeks

Kennesaw State University
Skills you'll gain: Prompt Engineering, Business Correspondence, Target Audience, Business Communication, Strategic Communication, Business Writing, Social Media Content, Generative AI, Communication Strategies, Meeting Facilitation, Taking Meeting Minutes, Artificial Intelligence, Document Management
Beginner · Course · 1 - 4 Weeks

Interactive Brokers
Skills you'll gain: Environmental Social And Corporate Governance (ESG), Sustainable Development, Corporate Sustainability, Investment Management, Environmental Regulations, Sustainability Reporting, Business Ethics, Regulatory Compliance, Environmental Issue, Risk Analysis, Investments, Portfolio Management, Financial Market, Financial Analysis, Climate Change Adaptation
Beginner · Course · 1 - 3 Months

Skills you'll gain: Timelines, Brainstorming, Ideation, Product Design, Project Design, Design Thinking, Workflow Management, User Centered Design, Teamwork, Collaborative Software, Collaboration, Innovation
Beginner · Guided Project · Less Than 2 Hours

Erasmus University Rotterdam
Skills you'll gain: Econometrics, Data Collection, Probability & Statistics, Regression Analysis, Survey Creation, Quantitative Research, Data Wrangling, Statistical Hypothesis Testing, Descriptive Statistics, Time Series Analysis and Forecasting, Statistical Analysis
Beginner · Course · 1 - 3 Months

LearnQuest
Skills you'll gain: Network Monitoring, Network Administration, Network Security, Routing Protocols, Network Troubleshooting, OSI Models, TCP/IP, Computer Networking, Network Switches, General Networking, Command-Line Interface, Network Routing, Networking Hardware, Network Architecture, Local Area Networks, Network Infrastructure, Network Protocols
Beginner · Course · 1 - 4 Weeks

Microsoft
Skills you'll gain: Generative AI, Microsoft Copilot, Natural Language Processing, Data Quality, Anomaly Detection, Data Storytelling, Technical Communication, Responsible AI, Data Visualization, Data Ethics, Data-Driven Decision-Making, Interactive Data Visualization, Data Pipelines, Data Cleansing, Data Visualization Software, Data Analysis, Data Science, Data Security, Data Synthesis, Critical Thinking
Beginner · Specialization · 1 - 3 Months