Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
The language used throughout the course, in both instruction and assessments.

The State University of New York
Skills you'll gain: Professional Development, Professionalism, Intercultural Competence, Telecommuting, Cultural Diversity, Personal Development, Overcoming Obstacles, Learning Management Systems, Education Software and Technology, Collaboration, Goal Setting, Teamwork, Adaptability, Higher Education, Student Engagement, Technology Solutions, Communication, Time Management, Research, Critical Thinking
Beginner · Course · 1 - 3 Months
Skills you'll gain: Responsible AI, Legal Technology, Legal Risk, Legal Research, Data Ethics, Law, Regulation, and Compliance, General Data Protection Regulation (GDPR), Workflow Management, Compliance Management, Automation, Legal Strategy, Productivity Software, Governance, Artificial Intelligence, Research, Analysis
Intermediate · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Performance Metric, Artificial Intelligence, Strategic Leadership, Responsible AI, Strategic Decision-Making, Data Quality, MLOps (Machine Learning Operations), Applied Machine Learning, Machine Learning, Algorithms, Artificial Neural Networks, Data Validation, Decision Tree Learning, Random Forest Algorithm, Resource Utilization, System Requirements
Intermediate · Course · 1 - 3 Months

Coursera
Skills you'll gain: Code Review, Debugging, Scripting, Python Programming, Programming Principles, Software Development
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Identity and Access Management, Authentications, AWS Identity and Access Management (IAM), User Provisioning, OAuth, User Accounts, Security Controls, Role-Based Access Control (RBAC), Authorization (Computing), Single Sign-On (SSO), Cryptographic Protocols
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: AI Product Strategy, Backlogs, Agile Product Development, Product Roadmaps, Product Strategy, Sprint Planning, Product Management, User Story, Product Lifecycle Management, Product Requirements, Scaled Agile Framework, Lean Methodologies, Prioritization, Business Priorities, Release Management
Intermediate · Course · 1 - 4 Weeks

University of Leeds
Skills you'll gain: Infectious Diseases, Microbiology, Immunology, Pathology, Infection Control, Pharmacology, Epidemiology, Public Health and Disease Prevention, Molecular, Cellular, and Microbiology, Cell Biology
Beginner · Course · 1 - 4 Weeks

Skillshare
Skills you'll gain: Color Matching, Photo/Video Production and Technology, Photography, Video Editing, Collaborative Software, Post-Production, Image Quality, Videography, Color Theory, Video Production, Editing, Storytelling, Aesthetics, Cloud-Based Integration
Beginner · Specialization · 3 - 6 Months

Amazon Web Services
Skills you'll gain: Software Architecture, Amazon Web Services, API Gateway, Amazon DynamoDB, Python Programming, Service Oriented Architecture, Cloud Computing Architecture, Microservices, Serverless Computing, Cloud Applications, Databases, Scripting, Automation, Relational Databases, Application Development, Development Environment
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Value Propositions, Business Modeling, Product Development, Business Analysis, Stakeholder Communications, Business Planning, Business Solutions, Presentations, Business Strategy, Strategic Thinking, Innovation, Entrepreneurship
Intermediate · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer experience improvement, Customer Engagement, Customer Service, Consumer Behaviour, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Personalized Service
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Dashboard, Interactive Data Visualization, Data Presentation, Tableau Software, Data Visualization Software, Data Analysis Software, Digital Publishing, Key Performance Indicators (KPIs), Data Import/Export
Intermediate · Guided Project · Less Than 2 Hours