Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
The language used throughout the course, in both instruction and assessments.

ESSEC Business School
Skills you'll gain: Peer Review, Analytical Skills, Complex Problem Solving, Data Analysis, Data Storytelling, Value Propositions, Data Integration, Exploratory Data Analysis, Data-Driven Decision-Making, Data Visualization, Presentations
Mixed · Course · 1 - 3 Months

Coursera
Skills you'll gain: Employee Onboarding, Relationship Building, Strategic Planning, Planning, Team Oriented, Goal Setting, Expectation Management, Conscientiousness, Professionalism, Adaptability, Communication, Business Writing
Beginner · Guided Project · Less Than 2 Hours

University of Michigan
Skills you'll gain: Web Content Accessibility Guidelines, Educational Materials, Multimedia, Instructional Design, Learning Management Systems, Education Software and Technology, Professional Development, Content Creation, Design Strategies, Quality Assurance, Constructive Feedback, Communication Strategies, Communication
Beginner · Course · 1 - 4 Weeks

ISAE-SUPAERO
Skills you'll gain: New Product Development, Emerging Technologies, Innovation, Sustainable Engineering, Sustainable Technologies, Engineering, Strategic Partnership, Chemical Engineering, Mechanical Engineering, Cost Reduction, Physics
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Cascading Style Sheets (CSS), Responsive Web Design, Browser Compatibility, Hypertext Markup Language (HTML), Web Development Tools, Web Design, Web Development
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Applied Machine Learning, Jupyter, Data Processing, Predictive Modeling, Machine Learning, Predictive Analytics, Data Manipulation, Data Science, Data Analysis, Python Programming
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Snowflake Schema, Dashboard, Data Warehousing, Database Management, Data Storage, SQL, Business Intelligence, Data Management, Data Visualization Software, Data Analysis, Cloud Computing, Cloud Platforms, Benchmarking, Market Share
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Sales Presentation, Selling Techniques, Target Audience, Customer Relationship Building, General Sales Practices, Closing (Sales), Business-To-Consumer, Sales, Communication, Company, Product, and Service Knowledge, Sales Strategy, Product Promotion, Customer Engagement, Product Demonstration, Brand Loyalty, Rapport Building, Consumer Behaviour
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Linux, Linux Administration, File Systems, Ubuntu, Remote Access Systems, Operating System Administration, Linux Commands, File Management, Red Hat Enterprise Linux, System Configuration, Software Installation, Command-Line Interface, Operating Systems, Systems Administration, Authorization (Computing), Virtualization, Virtual Machines, User Accounts
Beginner · Course · 1 - 3 Months

Skills you'll gain: Amazon S3, Amazon Web Services, Cloud Hosting, Version Control, Application Deployment, Cloud Storage, Web Design and Development, Public Cloud
Beginner · Guided Project · Less Than 2 Hours

Duke University
Skills you'll gain: Trustworthiness, Compassion, Ethical Standards And Conduct, Optimism, Positivity, Growth Mindedness, Resilience, Self-Awareness
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Social Media, Digital Publishing, Self-Awareness, Literacy, Content Creation, Personal Development, Blogs, Diversity Awareness, Driving engagement, Instagram, Media and Communications, Sociology, Electronic Media, Critical Thinking, Social Sciences, Culture, Case Studies, Analytical Skills, Analysis, Writing
Beginner · Course · 1 - 4 Weeks