Service Management

Service Management is a customer-focused approach to delivering and managing services that meet the needs and expectations of customers. Coursera's Service Management catalogue teaches you to oversee the successful delivery and support of services by understanding and implementing various service management frameworks, practices, and technologies. You'll learn about the principles of service strategy, design, transition, operation, and continual service improvement. You'll also gain insights into managing the service lifecycle, the role of IT in service management, and the importance of quality assurance, customer satisfaction, and service level agreements in establishing effective service management. By mastering these skills, you can enhance your ability to manage and improve services in various business and IT settings.
6credentials
47courses

Filter by

Subject
Required

Language
Required

The language used throughout the course, in both instruction and assessments.

Learning Product
Required

Build job-relevant skills in under 2 hours with hands-on tutorials.
Learn from top instructors with graded assignments, videos, and discussion forums.
Learn a new tool or skill in an interactive, hands-on environment.
Get in-depth knowledge of a subject by completing a series of courses and projects.

Level
Required

Duration
Required

Subtitles
Required

Educator
Required

Results for "service management"

  • Status: New
    Status: Free Trial

    Skills you'll gain: Linux Administration, Linux, Package and Software Management, Remote Access Systems, File Management, Linux Commands, Operating System Administration, OS Process Management, Systems Administration, System Monitoring, File Systems, General Networking, Network Administration, System Configuration, Command-Line Interface, Software Installation, Service Management

  • Status: Free Trial

    Skills you'll gain: Hardening, Performance Tuning, Unix Commands, Unix, Ubuntu, Operating System Administration, Unix Shell, Debugging, Service Management, User Accounts, OS Process Management, Data Storage, Scripting

  • Skills you'll gain: Linux Administration, Package and Software Management, Linux, Command-Line Interface, Linux Servers, Operating System Administration, Linux Commands, Unix Commands, Bash (Scripting Language), Software Installation, Systems Administration, File Management, Service Management, Authorization (Computing), Shell Script, Operating Systems, Servers, Data Storage, System Monitoring, System Configuration

  • Status: Free Trial

    Cisco Learning and Certifications

    Skills you'll gain: File Systems, Endpoint Security, Linux, Operating System Administration, Microsoft Windows, Windows PowerShell, Linux Administration, Windows Servers, Operating Systems, Linux Commands, Network Administration, Active Directory, System Monitoring, System Configuration, Network Security, Security Controls, Command-Line Interface, Malware Protection, Service Management

  • Status: Free Trial

    Skills you'll gain: Hospitality Management, Hospitality, Customer Service, Customer experience strategy (CX), Healthcare Industry Knowledge, Product Marketing, Service Management, Innovation, Customer experience improvement, Revenue Management, Business Marketing, Marketing, Health Care

  • Status: Free Trial

    Fundação Instituto de Administração

    Skills you'll gain: IT Service Management, Information Technology Infrastructure Library, Service Management, Service Design, Service Level, DevOps, Agile Methodology, Innovation, Supplier Management, Continuous Improvement Process, Governance, Customer experience improvement

  • Status: Free Trial

    Skills you'll gain: Hardening, Linux Administration, System Monitoring, Linux Commands, Performance Tuning, Linux, Systems Administration, File Management, Network Troubleshooting, Unix Commands, Debugging, Service Management, User Accounts, OS Process Management

  • Skills you'll gain: Google Workspace, Google Gemini, Mobile Security, Scripting, Email Automation, Service Management, Document Management, System Configuration, Automation, IT Service Management, Data Storage Technologies, Data Security

  • Status: Free Trial

    Skills you'll gain: Service Level Agreement, Data Governance, Incident Management, Problem Management, Asset Management, Disaster Recovery, Business Continuity Planning, Database Management, Business Continuity, Computer Security Incident Management, Information Technology Operations, Security Controls, Information Systems, IT Infrastructure, Service Management, Data Integrity, Auditing, Capacity Management, Patch Management

  • Status: Free Trial

    Skills you'll gain: Linux, Linux Administration, Operating System Administration, Linux Commands, User Accounts, Command-Line Interface, Systems Administration, Operating Systems, User Provisioning, Service Management, System Configuration, System Monitoring, Graphical Tools, File Management

  • Skills you'll gain: Service Level, Product Support, Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management

  • Skills you'll gain: Google Workspace, Gmail, Google Gemini, Scripting, Service Management, Enterprise Application Management, Document Management, Automation, No-Code Development, Configuration Management, Data Storage, Data Sharing