Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, LLM Application, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

Packt
Skills you'll gain: Case Studies, Team Management, Accountability, Leadership and Management, Virtual Teams, Team Building, Collaboration, Leadership, Communication, Workforce Management, Productivity, Employee Engagement, Adaptability
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: AWS Identity and Access Management (IAM), Identity and Access Management, Amazon Web Services, Data Ethics, Generative AI, AWS SageMaker, Cloud Security, MLOps (Machine Learning Operations), Data Security, Role-Based Access Control (RBAC), Data Governance, Artificial Intelligence, Encryption, Public Cloud, General Data Protection Regulation (GDPR)
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Service Level Agreement, Service Management, Performance Measurement, Customer Service, Supplier Performance Management, Cloud Services, Expectation Management, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Performance Reporting, Case Studies, Negotiation, Communication
Intermediate · Course · 1 - 4 Weeks

Sungkyunkwan University
Skills you'll gain: Cultural Diversity, Culture, Research, World History, Ancient History
Intermediate · Course · 1 - 3 Months

SkillUp
Skills you'll gain: Computer Security Awareness Training, Security Awareness, Cybersecurity, Cyber Attacks, Cyber Threat Intelligence, Incident Response, Cyber Risk, Responsible AI, Data Ethics, Threat Detection, Malware Protection, Information Systems Security, Network Security, Security Controls, Data Security, Multi-Factor Authentication, Personally Identifiable Information, Email Security, Authentications
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Virtualization, Data Centers, VMware ESX Servers, Virtual Machines, IT Infrastructure, Cloud Infrastructure, Software-Defined Networking, Network Infrastructure, Infrastructure As A Service (IaaS), Data Storage, Cloud Computing, Servers, Enterprise Architecture
Beginner · Course · 1 - 4 Weeks

DeepLearning.AI
Skills you'll gain: Text Mining, Large Language Modeling, Performance Tuning, Generative AI
Beginner · Project · Less Than 2 Hours

University of Maryland, College Park
Skills you'll gain: Backlogs, Sprint Planning, Prioritization, Scope Management, Agile Project Management, Agile Methodology, Scheduling, Capacity Management, Project Management, Workflow Management, User Story, Team Management, Timelines
Beginner · Course · 1 - 3 Months

L&T EduTech
Skills you'll gain: Building Codes, Construction, Structural Engineering, Construction Engineering, Laboratory Testing, Civil Engineering, Structural Analysis, Engineering Design Process, Engineering Calculations, Engineering Analysis
Advanced · Course · 1 - 3 Months

Skills you'll gain: Exploratory Data Analysis
Advanced · Course · 1 - 4 Weeks

Macquarie University
Skills you'll gain: Identity and Access Management, AWS Identity and Access Management (IAM), Authentications, User Provisioning, Multi-Factor Authentication, Security Assertion Markup Language (SAML), Single Sign-On (SSO), Threat Modeling, User Accounts, Key Management, Cyber Security Assessment, Threat Management, Azure Active Directory, OAuth, Cybersecurity, Role-Based Access Control (RBAC), Threat Detection, Cryptography, Risk Management, Remote Access Systems
Beginner · Course · 1 - 3 Months