Skills you'll gain: Service Recovery, De-escalation Techniques, Greeting Customers, Customer Complaint Resolution, Customer Service, Conflict Management, Client Services, Hospitality, Friendliness, Professionalism, Teamwork, Composure, Coordination, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Communication, Empathy, Active Listening

Skills you'll gain: Prompt Engineering, OpenAI, OpenAI API, Responsible AI, Multimodal Prompts, AI Enablement, ChatGPT, Data Ethics, Artificial Intelligence, Generative AI, Tool Calling, AI Workflows, LLM Application, Image Analysis, Large Language Modeling, Natural Language Processing, Vision Transformer (ViT), Embeddings, Computer Vision, Reinforcement Learning

Skills you'll gain: Interviewing Skills, Management Training And Development, Job Analysis, Data-Driven Decision-Making, Recruitment, Diversity and Inclusion, Talent Acquisition, Performance Measurement, Compliance Training, Communication

Skills you'll gain: Microsoft Power Platform, Microsoft Power Automate/Flow, Email Automation, Document Management, Management Reporting, Workflow Management, No-Code Development, Records Management, Microsoft 365

Skills you'll gain: Descriptive Statistics, Jupyter, Microsoft Azure, Feature Engineering, Data Analysis, Statistics, Exploratory Data Analysis, Probability & Statistics, Data Visualization Software, Correlation Analysis, Applied Machine Learning

Skills you'll gain: Design Software, Graphic and Visual Design Software

Skills you'll gain: Network Performance Management, Policy Development, Policy Analysis, Public Policies, Economics, Policy, and Social Studies, Business Economics, Socioeconomics, digital literacy, Telecommunications, Regulation and Legal Compliance, Technical Writing

Skills you'll gain: Responsive Web Design, Cascading Style Sheets (CSS), JSON, HTML and CSS, Ajax, Web Content Accessibility Guidelines, Javascript, Web Design, Semantic Web, Usability, Web Applications, Web Development, Web Content, Usability Testing, Interactive Design, Data Structures, Application Frameworks, Network Protocols, Data Ethics, Animations

Skills you'll gain: Statistical Hypothesis Testing, Sample Size Determination, Probability & Statistics, Probability Distribution, Statistical Methods, Quantitative Research, Statistical Inference, Sampling (Statistics), Statistical Analysis, Probability, Data Analysis

Skills you'll gain: Microsoft Visio, Process Flow Diagrams, Diagram Design, Collaborative Software, Process Design, Data Visualization, Process Mapping, Workflow Management, Business Workflow Analysis, Business Process Automation, Organizational Structure, Real Time Data, Collaboration, Data Integration

Skills you'll gain: LangChain, Development Environment, Agentic systems, AI Workflows, Artificial Intelligence, Tool Calling, LLM Application, Database Systems, Database Management, SQL, Database Application, OpenAI API, Software Development Tools, Prompt Engineering

Skills you'll gain: Responsive Web Design, HTML and CSS, Cascading Style Sheets (CSS), Front-End Web Development, Web Design and Development, Web Design, Cloud Deployment, User Interface (UI), User Interface (UI) Design, Application Deployment