Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
The language used throughout the course, in both instruction and assessments.

Skills you'll gain: Data Analysis Expressions (DAX), Power BI, Business Analysis, Financial Data, Business Intelligence, Data Modeling, Financial Analysis, Time Series Analysis and Forecasting, Data Visualization, Data Import/Export
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Help Desk Support, Cloud Management, Technical Support and Services, Google Cloud Platform, Technical Support, Service Level, Cloud Services, Issue Tracking, Technical Communication, Personally Identifiable Information, Information Privacy
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Ansible, IT Automation, Infrastructure as Code (IaC), Devops Tools, Linux Commands, Automation, Debugging, YAML, Scripting, Security Controls, Command-Line Interface, Encryption, Amazon Web Services, Package and Software Management, Software Installation, Configuration Management, File Management
Intermediate · Course · 3 - 6 Months

Google Cloud
Skills you'll gain: Technical Support, Google Workspace, Gmail, Technical Support and Services, Issue Tracking, Desktop Support, Systems Administration, File Management, Data Sharing, Email Security
Beginner · Course · 1 - 4 Weeks

University of Michigan
Skills you'll gain: Intercultural Competence, Compassion, Cultural Diversity, Empathy, Emotional Intelligence, Personal Development, Mindfulness, Self-Awareness, Liberal Arts, Resilience, Active Listening, Curiosity, Creativity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Wireframing, Figma (Design Software), Design Reviews, User Interface (UI), Collaborative Software, Prototyping, Design Software, Digital Design
Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Cascading Style Sheets (CSS), Responsive Web Design, Browser Compatibility, Hypertext Markup Language (HTML), Web Development Tools, Web Design, Web Development
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: C++ (Programming Language), Object Oriented Programming (OOP), Development Environment, Computer Programming, Microsoft Visual Studio, Programming Principles, Apple Xcode, Software Installation, Data Structures, Performance Tuning, Debugging
Intermediate · Course · 1 - 3 Months

University of Glasgow
Skills you'll gain: Research Methodologies, Case Studies, Social Justice, Cultural Diversity, Socioeconomics, Community Development, Qualitative Research, Social Sciences, Policty Analysis, Research, and Development, Economics
Intermediate · Course · 1 - 4 Weeks

Illinois Tech
Skills you'll gain: Operating System Administration, Microsoft Windows, Operating Systems, System Configuration, Firewall, Linux Administration, Linux, Linux Servers, System Monitoring, Authorization (Computing), Windows Servers, Data Security
Build toward a degree
Intermediate · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Service Level, Product Support, Google Cloud Platform, Help Desk Support, Technical Support and Services, Technical Support, Cloud Services, Service Management, Personally Identifiable Information, Issue Tracking, Information Privacy, Technical Communication, Problem Management
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Unsupervised Learning, Time Series Analysis and Forecasting, Supervised Learning, Machine Learning, Data Processing, Feature Engineering, Artificial Intelligence, Data Cleansing, Deep Learning, Statistical Analysis, Predictive Modeling, Classification And Regression Tree (CART), Regression Analysis
Intermediate · Course · 1 - 4 Weeks