Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
The language used throughout the course, in both instruction and assessments.

University of Colorado Boulder
Skills you'll gain: Data Ethics, Healthcare Ethics, Responsible AI, Ethical Standards And Conduct, Computer Security Awareness Training, Cybersecurity, Diversity Awareness, Generative AI, Artificial Intelligence, Information Technology, Medical Privacy, Information Privacy, Machine Learning, Media and Communications, Automation, Cultural Diversity, Personally Identifiable Information, Workplace inclusivity, Law, Regulation, and Compliance, Emerging Technologies
Build toward a degree
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Microsoft Azure, Disaster Recovery, SAP Applications, Azure Active Directory, Cloud Infrastructure, Cloud Computing Architecture, System Monitoring, Application Deployment, IT Automation, Data Storage Technologies, Virtual Machines, IT Infrastructure, Network Architecture, Data Migration, Scalability
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Performance Review, Employee Surveys, Employee Performance Management, Meeting Facilitation, Constructive Feedback, Team Building, Goal Setting, Collaboration, Team Management, Teamwork, Employee Engagement, Leadership and Management, Strategic Leadership, Leadership Development
Beginner · Guided Project · Less Than 2 Hours

University of Toronto
Skills you'll gain: Organizational Change, Influencing, Leadership, Diversity and Inclusion, Change Management, Team Management, Advocacy, Innovation, Workplace inclusivity, Stakeholder Management
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: JSON, NoSQL, Cloud API, Javascript, Data Store, Data Import/Export, Cloud Computing, Software Development
Beginner · Guided Project · Less Than 2 Hours

Yad Vashem
Skills you'll gain: Art History, European History, World History, Social Justice, Political Sciences, Cultural Diversity, Psychology, Liberal Arts, Policy Analysis, Ethical Standards And Conduct
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Lean Six Sigma, Six Sigma Methodology, Quality Improvement, Lean Manufacturing, Continuous Improvement Process, Data-Driven Decision-Making, Process Analysis, Business Analysis, Benchmarking, Root Cause Analysis, Stakeholder Management, Project Management
Beginner · Course · 1 - 4 Weeks

Wesleyan University
Skills you'll gain: Data Storytelling, Exploratory Data Analysis, Data Analysis, Data Visualization, Analytical Skills, Report Writing, Data Science, Data Management, Big Data, Statistical Analysis, Real Time Data, Research, Research Design
Mixed · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Command-Line Interface, Scripting, IT Automation, Computer Programming Tools, Python Programming
Beginner · Guided Project · Less Than 2 Hours

Rice University
Skills you'll gain: Ancient History, Anthropology, Scientific Methods, Peer Review, Social Sciences, Research, Science and Research, World History, Culture, Research Methodologies, Cultural Diversity
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Power BI, Data Transformation, Data Manipulation, Data Cleansing, Feature Engineering, Data Integration, Predictive Modeling, Data Quality
Beginner · Guided Project · Less Than 2 Hours

Johns Hopkins University
Skills you'll gain: Substance Abuse, Pain Management, Medical Prescription, Patient Education And Counseling, Pharmacology, Pharmacy, Pharmaceuticals, Chronic Diseases, Epidemiology, Medication Therapy Management, Mental and Behavioral Health, Health Policy, Engineering Design Process, Community Health, Public Health, Trend Analysis
Beginner · Course · 1 - 3 Months