Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
The language used throughout the course, in both instruction and assessments.

Infosec
Skills you'll gain: Cyber Governance, Security Management, Information Systems Security, Cybersecurity, Governance, Cyber Security Strategy, Cyber Risk, Information Assurance, Leadership, Change Management, Business Leadership
Beginner · Course · 1 - 4 Weeks
Duke University
Skills you'll gain: Responsible AI, Large Language Modeling, Decision Tree Learning, Data Ethics, Regression Analysis, Predictive Modeling, Artificial Intelligence, Machine Learning, Data-Driven Decision-Making, Statistical Modeling, Python Programming, Artificial Intelligence and Machine Learning (AI/ML), Deep Learning, Artificial Neural Networks
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: JSON, Application Programming Interface (API), Restful API, Javascript, Web Applications, Web Servers, Hypertext Markup Language (HTML), Servers, Cascading Style Sheets (CSS)
Intermediate · Course · 1 - 4 Weeks

Edureka
Skills you'll gain: Cyber Security Assessment, Malware Protection, Automation, Human Machine Interfaces
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Competitive Analysis, Market Research, Market Analysis, Customer Analysis, Responsible AI, Generative AI, Market Intelligence, Customer Insights, Market Trend, Personalized Service, Trend Analysis, Analytics, Data Analysis, Data-Driven Decision-Making, Ethical Standards And Conduct
Intermediate · Course · 1 - 4 Weeks

LearnKartS
Skills you'll gain: Kubernetes, Cloud-Native Computing, Containerization, YAML, Application Deployment, Microservices, Development Environment, Virtual Machines, Ubuntu, Data Storage, Virtual Environment, Scalability, Network Architecture, Command-Line Interface
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Technical Support, Google Workspace, Gmail, Technical Support and Services, Issue Tracking, Desktop Support, Systems Administration, File Management, Data Sharing, Email Security
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Networking Hardware, Network Monitoring, OSI Models, Routing Protocols, Software-Defined Networking, Network Troubleshooting, Network Architecture, Network Protocols, Distributed Denial-Of-Service (DDoS) Attacks, Network Security, TCP/IP, Network Routing, Computer Networking, Dynamic Host Configuration Protocol (DHCP), Network Administration, Network Routers, Local Area Networks, Hardening, Virtual Private Networks (VPN), Intrusion Detection and Prevention
Intermediate · Specialization · 3 - 6 Months

Copenhagen Business School
Skills you'll gain: Social Justice, Public Policies, Liberal Arts, Digital Transformation, Community Development, Policy Development, Culture, Innovation, Creativity, Technology Strategies, Diversity Equity and Inclusion Initiatives, Emerging Technologies
Beginner · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Disabilities, Workplace inclusivity, Emergency Response, Professionalism, Risk Management, De-escalation Techniques, Communication Strategies
Beginner · Course · 1 - 3 Months

Skills you'll gain: OSI Models, Network Security, Security Controls, General Networking, Wireless Networks, Network Protocols, Firewall, Network Administration, TCP/IP, Telecommunications, Proxy Servers, Network Infrastructure, Intrusion Detection and Prevention, Remote Access Systems
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Target Audience, Design, Ethical Standards And Conduct, Google Docs, Professional Networking, Collaborative Software, Application Programming Interface (API), User Feedback, Portfolio Management
Beginner · Course · 1 - 4 Weeks