Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
The language used throughout the course, in both instruction and assessments.

Coursera
Skills you'll gain: Pandas (Python Package), Data Analysis, Data-Driven Decision-Making, Data Manipulation, Data Visualization, Business Analytics, Data Transformation, Statistics, Data Visualization Software, Statistical Analysis, Trend Analysis, Data Cleansing, Time Series Analysis and Forecasting, Data Import/Export, Python Programming
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Microsoft Teams, Collaborative Software, File Management, Document Management, Collaboration, Team Management, Microsoft 365, Productivity Software, Project Management
Intermediate · Guided Project · Less Than 2 Hours

Infosec
Skills you'll gain: Security Controls, Security Requirements Analysis, Continuous Monitoring, Cyber Security Policies, Information Assurance, Information Systems Security, Personally Identifiable Information, Data Security, Document Management
Mixed · Course · 1 - 3 Months

Northeastern University
Skills you'll gain: Financial Statements, Financial Statement Analysis, Balance Sheet, Financial Analysis, Financial Accounting, Budgeting, Financial Management, Financial Planning, Health Care Administration, Financial Forecasting, Capital Markets
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Google Sheets, Spreadsheet Software, Data Import/Export, Data Analysis Software, Data Presentation, Data Analysis, Business Analysis
Beginner · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: Computer Vision, Image Analysis, Computer Graphics, Visualization (Computer Graphics), Artificial Intelligence, Data Ethics, Generative AI, Deep Learning, Applied Machine Learning, Linear Algebra, Microsoft Excel, Data Transformation, Feature Engineering, Data Manipulation
Build toward a degree
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Identity and Access Management, Authentications, AWS Identity and Access Management (IAM), User Provisioning, OAuth, User Accounts, Security Controls, Role-Based Access Control (RBAC), Authorization (Computing), Single Sign-On (SSO), Cryptographic Protocols
Intermediate · Course · 1 - 4 Weeks

Starweaver
Skills you'll gain: High Voltage, Power Electronics, Electrical Equipment, Electronic Systems, Basic Electrical Systems, Control Systems, Test Equipment, Electric Power Systems, Wiring Diagram, Hardware Troubleshooting, Electrical Safety, Sustainable Technologies, Thermal Management, Emerging Technologies
Beginner · Course · 1 - 4 Weeks

Kennesaw State University
Skills you'll gain: Prompt Engineering, Responsible AI, Generative AI, Google Gemini, Data Ethics, Education Software and Technology, Anthropic Claude, LLM Application, ChatGPT, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Performance Review, Employee Surveys, Employee Performance Management, Meeting Facilitation, Constructive Feedback, Team Building, Goal Setting, Collaboration, Team Management, Teamwork, Employee Engagement, Leadership and Management, Strategic Leadership, Leadership Development
Beginner · Guided Project · Less Than 2 Hours

University of California, Davis
Skills you'll gain: Oral Comprehension, English Language, Vocabulary, Grammar, Literacy, Verbal Communication Skills, Language Learning
Beginner · Course · 1 - 4 Weeks

University of California, Davis
Skills you'll gain: Hazard Analysis, Chemical Engineering, Incident Management, Failure Analysis, Risk Management Framework, Safety and Security, Engineering Analysis, Engineering Calculations, Estimation
Intermediate · Course · 1 - 4 Weeks