Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
The language used throughout the course, in both instruction and assessments.

The University of Chicago
Skills you'll gain: Education and Training, Teaching, Public History, Higher Education, Social Studies, Common Core Standards, Economics, Policy, and Social Studies, Public Policies, Policy Analysis, Political Sciences, Research, Governance, Socioeconomics
Mixed · Course · 1 - 3 Months

Illinois Tech
Skills you'll gain: Virtualization, Virtual Machines, Hyper-V, VMware ESX Servers, Data Storage Technologies, Cloud Computing, IT Infrastructure, Network Infrastructure, Capacity Management, Data Centers, Network Switches, Desktop Support, Computer Hardware
Intermediate · Course · 1 - 3 Months

University of California, Santa Cruz
Skills you'll gain: Time Series Analysis and Forecasting, Forecasting, R Programming, Bayesian Statistics, Advanced Analytics, Statistical Modeling, R (Software), Statistical Analysis, Statistical Inference, Data Analysis, Mathematical Modeling, Probability Distribution
Intermediate · Course · 1 - 3 Months

University of Geneva
Skills you'll gain: Infectious Diseases, Epidemiology, Health Disparities, Social Determinants Of Health, Public Health, Emergency Response, Environmental Issue, Climate Change Adaptation, Media and Communications, Neurology, Maternal Health, Diagnostic Tests, Research
Intermediate · Course · 1 - 3 Months

LearnKartS
Skills you'll gain: Amazon Web Services, Cloud Infrastructure, Amazon Elastic Compute Cloud, Public Cloud, Cloud Computing, Cloud Computing Architecture, Cloud Security, Network Architecture, Virtual Machines, Resource Management, Cost Management, Scalability
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Blockchain, Governance, Business Transformation, Interoperability, Business Leadership, Strategic Partnership, Strategic Leadership, Stakeholder Management, Business Strategy, Emerging Technologies, Innovation, Technical Standard
Beginner · Course · 1 - 3 Months

Skills you'll gain: Operational Excellence, Performance Measurement, Customer experience improvement, Overcoming Objections, Culture Transformation, Program Implementation, Key Performance Indicators (KPIs), Cleanliness, Goal Setting, Auditing
Intermediate · Course · 1 - 3 Months

Johns Hopkins University
Skills you'll gain: Hardware Design, Electronic Hardware, Schematic Diagrams, Computer-Aided Design, Mechanical Design, Electrical Engineering, 3D Modeling, Electronics, Electronic Components, Simulation and Simulation Software, Technical Design, Design Specifications, Open Source Technology
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Hypertext Markup Language (HTML), Cascading Style Sheets (CSS), Responsive Web Design, Browser Compatibility, Web Development
Intermediate · Guided Project · Less Than 2 Hours

LearnKartS
Skills you'll gain: Jenkins, CI/CD, Apache Tomcat, Continuous Integration, DevOps, Apache Maven, Docker (Software), Continuous Delivery, Configuration Management, Software Development, Application Lifecycle Management, Shell Script, Continuous Deployment, Software Configuration Management, Application Deployment, Devops Tools, Continuous Monitoring, Application Servers, Software Quality Assurance, Software Installation
Beginner · Specialization · 1 - 3 Months

Google Cloud
Skills you'll gain: Product Support, Help Desk Support, Google Cloud Platform, System Support, Service Level, Technical Support and Services, Technical Support, End User Training and Support, Technical Communication, Cloud Services, Issue Tracking, Data Management, Record Keeping, Personally Identifiable Information
Beginner · Course · 1 - 4 Weeks

Google Cloud
Skills you'll gain: Technical Support, Google Workspace, Gmail, Technical Support and Services, Issue Tracking, Desktop Support, Systems Administration, File Management, Data Sharing, Email Security
Beginner · Course · 1 - 4 Weeks