Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.

Knowledge Accelerators
Skills you'll gain: Data Presentation, Pivot Tables And Charts, Data Entry, Productivity Software, Microsoft 365, Organizational Skills, Business Intelligence, Data Management, Data Manipulation, Record Keeping, Business Analytics, Productivity, Data Science, Customer Data Management, Financial Analysis, Project Management, Event Planning, Marketing Planning
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Sustainable Business, Sustainability Reporting, Environmental Social And Corporate Governance (ESG), Corporate Sustainability, Sustainability Standards, Sustainable Development, Corporate Strategy, Climate Change Mitigation, Business Ethics, Environmental Management Systems, Business Operations, Operational Efficiency, Supply Chain Planning, Risk Analysis, Key Performance Indicators (KPIs)
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Kubernetes, Application Deployment, API Gateway, Containerization, Network Troubleshooting, CI/CD, Data Storage, Cloud-Native Computing, Network Administration, Infrastructure Security, Role-Based Access Control (RBAC), YAML, Technical Support and Services, Linux Administration, General Networking, Network Architecture, Problem Management, Network Security, Event Monitoring, Network Monitoring
Intermediate · Specialization · 1 - 3 Months

Check Point Software Technologies Ltd.
Skills you'll gain: Endpoint Security, Threat Detection, Malware Protection, Security Management, Cybersecurity, Cyber Attacks, Remote Access Systems, Zero Trust Network Access, Application Deployment, Network Protocols, Software Installation, Systems Architecture, Linux
Beginner · Course · 1 - 3 Months

University of Colorado Boulder
Skills you'll gain: Tidyverse (R Package), Data Import/Export, R Programming, Data Manipulation, Data Analysis, Ggplot2, Relational Databases, Data Transformation, Data Cleansing, Data Structures, Programming Principles
Beginner · Course · 1 - 3 Months

Coursera
Skills you'll gain: Workflow Management, Business Workflow Analysis, Process Mapping, Process Analysis, Process Design, Business Process Management, Process Improvement, Operational Efficiency, Continuous Improvement Process, Team Management, Team Leadership, Analysis
Intermediate · Course · 1 - 4 Weeks

LearnQuest
Skills you'll gain: Relational Databases, SQL, Databases, Data Access, Data Manipulation, Database Management, Query Languages
Beginner · Course · 1 - 4 Weeks

University of Illinois Urbana-Champaign
Skills you'll gain: Supervised Learning, Machine Learning, Applied Machine Learning, AI Personalization, Artificial Intelligence and Machine Learning (AI/ML), Learning Management Systems, Artificial Intelligence, Data Mining, Mobile Development, Human Computer Interaction, Natural Language Processing
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cryptography, Cybersecurity, Network Security, Threat Modeling, Encryption, Identity and Access Management, Information Systems Security, Threat Detection, Firewall, Infrastructure Security, Security Controls, Security Strategy, Authorization (Computing), Authentications, Security Awareness, Risk Management Framework
Beginner · Course · 1 - 3 Months

Fundação Instituto de Administração
Skills you'll gain: Process Mapping, Process Improvement, Business Modeling, Business Process Improvement, Business Process, Organizational Structure, Project Management, Operations Management, Business Strategy, Leadership and Management, Organizational Effectiveness, Innovation
Mixed · Course · 1 - 3 Months

Skills you'll gain: Construction Engineering, Structural Engineering, Construction, Civil Engineering, Engineering Practices, Structural Analysis, Engineering Design Process, Architecture and Construction, Engineering, Engineering Calculations, Maintenance, Repair, and Facility Services, Property Maintenance, Continuous Monitoring, Failure Analysis, Environmental Monitoring
Advanced · Course · 1 - 4 Weeks

Skills you'll gain: Educational Materials, Education Software and Technology, Train The Trainer, Microsoft Office, Personal Development
Beginner · Guided Project · Less Than 2 Hours