The language used throughout the course, in both instruction and assessments.

Tecnológico de Monterrey
Skills you'll gain: Negotiation, Team Management, Emotional Intelligence, Leadership, Leadership and Management, Leadership Development, Conflict Management, Interpersonal Communications, Communication, Active Listening, Project Management, Self-Awareness
Beginner · Course · 1 - 4 Weeks

Alfaisal University | KLD
Skills you'll gain: Telephone Skills, Customer Service, Customer Complaint Resolution, Customer experience improvement, Personalized Service, Customer Relationship Building, Verbal Communication Skills, Customer Engagement, Communication, Active Listening, Non-Verbal Communication
Beginner · Course · 1 - 3 Months

Coursera Instructor Network
Skills you'll gain: Value Propositions, Sales Presentation, Product Knowledge, Business Marketing, Business Strategy, Business Modeling, Competitive Analysis, Communication, Innovation, Customer Analysis, Strategic Communication
Beginner · Course · 1 - 4 Weeks

University of Colorado Boulder
Skills you'll gain: Music, Social Media, Digital Publishing, Self-Awareness, Literacy, Content Creation, World Music, Personal Development, Blogs, Diversity Awareness, Driving engagement, Instagram, Case Studies, Culture, Cultural Diversity, Community Development, Sociology, Communication, Analysis, Writing
Beginner · Specialization · 1 - 3 Months

University of Michigan
Skills you'll gain: Constructive Feedback, Decision Making, Peer Review, Personal Development, Cooperation, Self-Awareness, Critical Thinking, Growth Mindedness, Communication Strategies, Leadership, Adaptability, Creativity, Communication, People Management
Beginner · Course · 1 - 4 Weeks

Coursera Project Network
Skills you'll gain: Organizational Skills, Collaborative Software, User Accounts, Telecommuting, Verbal Communication Skills, Virtual Environment, Communication, Business Communication, Public Speaking, Marketing Communications
Intermediate · Guided Project · Less Than 2 Hours

Liberty Mutual Insurance
Skills you'll gain: Insurance, Insurance Policies, Closing (Sales), Insurance Sales, Overcoming Objections, Sales Prospecting, Productivity, Prospecting and Qualification, Verbal Communication Skills, Workers Compensation, Storytelling, Risk Management, Customer Relationship Building, Customer Retention, Sales Presentation, Communication, Underwriting, Consultative Selling, Commercial Laws, Product Knowledge
Beginner · Professional Certificate · 3 - 6 Months

Keller Williams
Skills you'll gain: Lead Generation, Value Propositions, Sales Process, Sales Management, Branding, Social Media Content, Property Management, Customer Relationship Management, Communication, Real Estate, Customer experience strategy (CX), Relationship Building, Professional Networking
Beginner · Course · 1 - 3 Months

University of Michigan
Skills you'll gain: Negotiation, Contract Negotiation, Conflict Management, Communication, Arbitration, Interpersonal Communications, Mediation, Decision Making, Planning, Cultural Sensitivity
Mixed · Course · 1 - 3 Months

Skills you'll gain: Generative AI, Large Language Modeling, Business Leadership, AI Product Strategy, Communication, Strategic Leadership, Prompt Engineering, Strategic Communication, Business Transformation, Strategic Decision-Making, Organizational Change, Responsible AI, Business Strategy
Beginner · Course · 1 - 4 Weeks

Institut Mines-Télécom
Skills you'll gain: Oral Expression, Concision, Verbal Communication Skills, Public Speaking, Media and Communications, Interviewing Skills, Public Relations, Communication, Research, Persuasive Communication, Communication Strategies, Interpersonal Communications, Rapport Building, General Networking
Beginner · Course · 1 - 3 Months

Coursera Instructor Network
Skills you'll gain: Employee Engagement, Conflict Management, Employee Relations, Labor Relations, Management Training And Development, Staff Management, Team Leadership, Labor Law, Workplace inclusivity, Human Resources, Communication, Compliance Management, Active Listening
Beginner · Course · 1 - 4 Weeks