Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.

Skills you'll gain: Advertising Campaigns, Advertising, User Feedback, Marketing Materials, Online Advertising, Business Research, Marketing, Promotional Materials, Market Research, Branding
Intermediate · Guided Project · Less Than 2 Hours

Johns Hopkins University
Skills you'll gain: Lesson Planning, Peer Review, Syllabus Development, Writing, Course Development, Developing Training Materials
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Cloud Infrastructure, Terraform, Kubernetes, Google Cloud Platform, Infrastructure as Code (IaC), Nginx, Load Balancing, Containerization
Intermediate · Project · Less Than 2 Hours

Johns Hopkins University
Skills you'll gain: Program Evaluation, Health Equity, Quantitative Research, Data Analysis, Statistical Analysis, Analysis, Statistical Reporting, Data Collection, Sampling (Statistics), Public Health and Disease Prevention, STATA (Software), Data Quality, Research Design
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Ansible, Puppet (Configuration Management Tool), Software-Defined Networking, Network Administration, Security Awareness, Threat Modeling, Chef (Configuration Management Tool), Information Systems Security, Virtual Private Networks (VPN), JSON, Authentications, Computer Networking, Network Architecture, Authorization (Computing), Automation, Configuration Management, Application Programming Interface (API)
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Command-Line Interface, Linux, Package and Software Management, Linux Administration, Unix Commands, File Management, Operating System Administration, Linux Commands, Systems Administration, File Systems, Open Source Technology, System Configuration, Software Installation, Operating Systems, Virtualization, User Interface (UI)
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Virtualization, Data Centers, VMware ESX Servers, Virtual Machines, IT Infrastructure, Cloud Infrastructure, Software-Defined Networking, Network Infrastructure, Infrastructure As A Service (IaaS), Data Storage, Cloud Computing, Servers, Enterprise Architecture
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Penetration Testing, Cybersecurity, Metasploit, Cyber Attacks, Application Security, Exploitation techniques, Security Awareness, Malware Protection, Vulnerability Assessments, Javascript, Web Servers
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Sprint Retrospectives, Collaborative Software, Continuous Improvement Process, Stakeholder Engagement, Process Improvement, Project Documentation, Meeting Facilitation, Project Management, Agile Software Development
Intermediate · Guided Project · Less Than 2 Hours
Skills you'll gain: AI Personalization, Customer Insights, ChatGPT, Generative AI, Prompt Engineering, Customer experience improvement, Customer Engagement, LLM Application, Customer Service, Workflow Management, Self Service Technologies, Operational Efficiency, Artificial Intelligence, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Project Management Software, Collaborative Software, Team Management, Organizational Skills, Project Coordination, Project Management, Workflow Management, Leadership and Management, Document Management, File Management, Project Planning
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Load Balancing, Virtual Private Networks (VPN), Microsoft Azure, Network Monitoring, Network Troubleshooting, Network Architecture, Data Storage Technologies, Network Administration, Virtual Machines, Disaster Recovery, System Monitoring, Network Security, Cloud Security
Intermediate · Course · 1 - 3 Months