Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.

Illinois Tech
Skills you'll gain: Test Driven Development (TDD), Python Programming, Object Oriented Programming (OOP), Scripting Languages, Computer Programming, Development Testing, Web Development, Program Development, Open Source Technology, Database Application, Data Structures, User Interface (UI), Data Manipulation, File Management, Data Validation
Build toward a degree
Intermediate · Course · 1 - 3 Months
Skills you'll gain: Customer experience strategy (CX), Responsible AI, Customer Engagement, Predictive Analytics, Personalized Service, Customer Service, Google Gemini, Customer Insights, Anthropic Claude, Data-Driven Decision-Making, Artificial Intelligence, Generative AI, Return On Investment
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Positivity, Resilience, Mindfulness, Growth Mindedness, Empowerment, Persistence, Personal Development, Goal Setting, Self-Motivation, Courage, Self-Awareness, Visionary, Creative Thinking, Action Oriented, Journals
Beginner · Course · 1 - 4 Weeks

Board Infinity
Skills you'll gain: Process Optimization, Process Improvement, Innovation, Workforce Development, Workforce Planning, Digital Transformation, Technology Strategies, Manufacturing Operations, Emerging Technologies, Organizational Change, Regulatory Requirements, Supply Chain Management, Change Management, Compliance Management, Infrastructure Architecture, Data Security
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Packaging and Labeling, Competitive Analysis, Presentations, Product Design, Design Strategies, Design, Marketing Design, Adobe Illustrator, Graphic Design, Branding, Creative Design, Adobe Photoshop, Typography, Color Theory
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Prompt Engineering, Generative AI, Dimensionality Reduction, Natural Language Processing, Large Language Modeling, OpenAI, Text Mining, Applied Machine Learning, LLM Application, Statistical Machine Learning, Data Processing, Databases, Feature Engineering, Python Programming, Supervised Learning, Artificial Intelligence, Unsupervised Learning, Pandas (Python Package), Data Transformation, NumPy
Intermediate · Specialization · 3 - 6 Months

Skills you'll gain: Microsoft Power Automate/Flow, Business Process Automation, Microsoft Power Platform, Email Automation, Workflow Management, Microsoft 365, Order Management, Document Management
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Goal Setting, User Feedback, Constructive Feedback, Employee Performance Management, Performance Appraisal, Registration, Dashboard, Email Automation, Collaborative Software, Digital Communications, Critical Thinking
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Agile Software Development, Agile Project Management, Agile Methodology, Scrum (Software Development), Kanban Principles, Software Development Methodologies, Project Estimation, Sprint Planning, Lean Methodologies, Estimation, Project Coordination, Backlogs, Systems Development Life Cycle, Sprint Retrospectives, Project Management, Workflow Management, Software Development, User Story, Continuous Improvement Process, Cross-Functional Collaboration
Beginner · Course · 1 - 3 Months

Skills you'll gain: Survey Creation, User Feedback, Customer experience improvement, Customer Insights, User Accounts, Marketing, Business
Beginner · Guided Project · Less Than 2 Hours

Skills you'll gain: Kubernetes, Cloud-Native Computing, YAML, Containerization, Devops Tools, Application Deployment, Command-Line Interface, Software Installation, Infrastructure Architecture, Automation, Scalability
Intermediate · Course · 1 - 3 Months

Illinois Tech
Skills you'll gain: Object Oriented Programming (OOP), Web Scraping, Data Structures, Test Driven Development (TDD), Computer Programming, Python Programming, Scripting Languages, User Interface (UI), Open Source Technology, Database Development, Programming Principles, Database Management, Scripting, Software Design
Intermediate · Course · 1 - 3 Months