Skills you'll gain: Customer Service, Telephone Skills, Customer Complaint Resolution, Verbal Communication Skills, Customer experience improvement, Customer Relationship Building, Communication, Active Listening, Customer Analysis, Non-Verbal Communication

Skills you'll gain: Communication, Verbal Communication Skills, Public Speaking, Active Listening, Rapport Building, Non-Verbal Communication, Assertiveness, Interpersonal Communications, Emotional Intelligence, Stress Management

Skills you'll gain: Prompt Engineering, Prompt Patterns, ChatGPT, Generative AI, Responsible AI, IBM Cloud, AI Workflows, No-Code Development, Machine Learning Software, Model Deployment, Natural Language Processing, Machine Learning, Artificial Intelligence, Self Service Technologies, Application Deployment, Real Time Data, Artificial Intelligence and Machine Learning (AI/ML), Robotics, Deep Learning, Data Science

Skills you'll gain: Public Speaking, Verbal Communication Skills, Communication, Composure

Skills you'll gain: Excel Formulas, Microsoft Excel, Microsoft Copilot, Excel Macros, Microsoft Power Platform, Workflow Management, Microsoft Project, Microsoft 365, Microsoft Teams, Microsoft Office, Business Workflow Analysis, Microsoft Access, ChatGPT, Operational Excellence, Devops Tools, Project Accounting, Interactive Learning, Microsoft Windows, Software Development Tools, Test Tools

Skills you'll gain: Workplace inclusivity, Diversity Awareness, Health Disparities, Diversity Equity and Inclusion Initiatives, Social Justice, Cultural Diversity, Cultural Sensitivity, Advocacy, Public Policies

Skills you'll gain: Extract, Transform, Load, NoSQL, Apache Spark, Data Warehousing, Web Scraping, Database Administration, Apache Hadoop, Database Design, Relational Databases, Linux Commands, Data Pipelines, SQL, IBM Cognos Analytics, Database Management, Generative AI, Professional Networking, Data Import/Export, Python Programming, Data Analysis, Data Science

Skills you'll gain: Brainstorming, Creative Problem-Solving, Ideation, Creative Thinking, Problem Solving, Creativity, Design Thinking, Systems Thinking, Innovation, Analysis

Skills you'll gain: Change Management, Adaptability, Cognitive flexibility, Growth Mindedness, Stress Management, Self-Awareness, Personal Development, Overcoming Obstacles

Skills you'll gain: Higher Education, Student Services, Cultural Sensitivity, Student Support and Services, Intercultural Competence, Cultural Diversity, Learning Strategies, Education and Training

Skills you'll gain: Microsoft Office, Document Management, Business Writing, Visualization (Computer Graphics), Data Management, Business Communication, Business Development