Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.
The language used throughout the course, in both instruction and assessments.

University of Colorado Boulder
Skills you'll gain: Sampling (Statistics), Engineering Management, Data-Driven Decision-Making, Descriptive Statistics, Statistical Hypothesis Testing, Estimation, Data Analysis, Statistical Visualization, Probability Distribution, Statistical Software, Statistics, Sample Size Determination, Correlation Analysis, Data Visualization, R (Software), Statistical Analysis, Leadership and Management, Technical Management, Probability, Problem Solving
Build toward a degree
Beginner · Specialization · 3 - 6 Months

Politecnico di Milano
Skills you'll gain: Energy and Utilities, Case Studies, Property Management, Building Services Engineering, Facility Management, Architectural Engineering, Building Codes, Sustainable Architecture, HVAC, Auditing, Simulation and Simulation Software, Data-Driven Decision-Making
Beginner · Course · 1 - 4 Weeks

Case Western Reserve University
Skills you'll gain: Coaching, Leadership Development, Initiative and Leadership, Leadership, Influencing, Strategic Leadership, People Development, Professional Development, Organizational Leadership, Leadership and Management, Team Leadership, Visionary, Emotional Intelligence, Personal Development, Goal Setting, Relationship Building
Mixed · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Invoicing, Billing & Invoicing, Inventory Management System, Tax Management, Accounting Software, Customer Relationship Management (CRM) Software, Small Business Accounting, Bookkeeping, Accounting, Payroll Systems, Cloud Security
Beginner · Guided Project · Less Than 2 Hours

Coursera
Skills you'll gain: Facebook, Live Streaming, Drive Engagement, Scheduling, Social Media, Social Media Strategy, Social Media Content, Customer Engagement, Video Production, Content Strategy, Content Development and Management, Technical Support
Beginner · Course · 1 - 4 Weeks
Starweaver
Skills you'll gain: Business Process Modeling, Digital Transformation, Business Process Management, Process Design, Business Process Automation, Process Analysis, Case Studies, Business Workflow Analysis, Process Optimization, Quality Improvement, Process Improvement, Lean Methodologies, Six Sigma Methodology, Innovation, Automation, Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Containerization, Web Design, Restful API, User Interface (UI), Node.JS, MongoDB, Database Management, Databases, JavaScript Frameworks, Web Development, Web Development Tools, Back-End Web Development, Full-Stack Web Development, Application Development, Javascript, GitHub
Intermediate · Guided Project · Less Than 2 Hours

Johns Hopkins University
Skills you'll gain: Responsible AI, Data Ethics, Risking, Artificial Intelligence, Machine Learning, AI Product Strategy, Ethical Standards And Conduct, Case Studies, Legal Risk, Law, Regulation, and Compliance, Data-Driven Decision-Making, Analysis
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Linux Administration, File Systems, Linux, File Management, Firewall, Remote Access Systems, Linux Commands, Network Troubleshooting, Unix, Operating System Administration, Command-Line Interface, Unix Commands, System Support, Unix Shell, Data Storage, Virtual Machines, Scripting
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Power BI, Data Ethics, Data Visualization Software, Data Analysis, Statistical Analysis, Correlation Analysis, Business Intelligence, Advanced Analytics, Data Analysis Expressions (DAX), Analytics, Data-Driven Decision-Making, Exploratory Data Analysis, Trend Analysis, Time Series Analysis and Forecasting, Scatter Plots, Forecasting, Geospatial Information and Technology, Root Cause Analysis
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Sustainable Technologies, Basic Electrical Systems, Electric Power Systems, Sustainable Development, Electrical Engineering, Emerging Technologies, Energy and Utilities, Climate Change Mitigation, Environmental Science, Environment
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Literacy, Education Software and Technology
Beginner · Guided Project · Less Than 2 Hours