Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.

University of Michigan
Skills you'll gain: International Relations, Diplomacy, Cultural Responsiveness, World History, Social Studies, Economics, Policy, and Social Studies, Political Sciences, Policy Analysis, Advocacy, Media and Communications
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: Issue Tracking, Timelines, Design, Graphic Design, File Management, Collaborative Software, Data Management
Beginner · Guided Project · Less Than 2 Hours

Digital Marketing Institute
Skills you'll gain: Marketing Budgets, Customer experience strategy (CX), Customer experience improvement, Cross-Channel Marketing, Digital Media Strategy, Digital Marketing, Digital Transformation, Marketing Planning, Marketing Effectiveness, MarTech, Marketing Strategy and Techniques, Customer Insights, Return On Investment, Agile Methodology, Consumer Behaviour, Strategic Thinking, Key Performance Indicators (KPIs), Social Media, Social Media Management
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: ChatGPT, Responsible AI, Technical Consulting, Consulting, Business Consulting, Generative AI, Prompt Engineering Tools, Business Reporting, Research Reports, Client Services, Data Analysis, Innovation, Productivity Software
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Marketing Budgets, Social Media Content, Collaborative Software, Social Media Marketing, Content Creation, Video Editing, Social Media, Marketing Materials, Marketing, Graphic Design, Photo Editing
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Release Management, Application Deployment, Test Planning, CI/CD, Software Quality Assurance, Performance Testing, Software Development Life Cycle, Software Testing, Maintainability, Risk Management, Test Driven Development (TDD), Data Validation, Behavior-Driven Development, Product Lifecycle Management, Systems Analysis, Systems Thinking, Business Process Automation, Data Modeling, Process Flow Diagrams, Digital Transformation
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Responsible AI, Applied Machine Learning, Artificial Intelligence and Machine Learning (AI/ML), Machine Learning, Artificial Intelligence, Data Ethics, Data-Driven Decision-Making
Intermediate · Course · 1 - 4 Weeks

Skills you'll gain: Classification And Regression Tree (CART), Decision Tree Learning, Predictive Modeling, Data Processing, Statistical Modeling, R Programming, Supervised Learning, Machine Learning Algorithms, Machine Learning
Beginner · Guided Project · Less Than 2 Hours

DeepLearning.AI
Skills you'll gain: LLM Application, Test Data, Large Language Modeling, Prompt Engineering, Generative AI Agents
Intermediate · Project · Less Than 2 Hours

Skills you'll gain: Database Design, MySQL Workbench, MySQL, Relational Databases, SQL, Database Management, Data Manipulation, Data Migration, User Acceptance Testing (UAT), Scalability
Intermediate · Guided Project · Less Than 2 Hours

University of Colorado Boulder
Skills you'll gain: Video Editing, Storyboarding, Post-Production, Editing, Video Production, Animations, Writing and Editing, Typography
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Software Development Methodologies, Open Web Application Security Project (OWASP), CI/CD, Application Deployment, DevOps, Development Environment, Continuous Integration, Ansible, TCP/IP, Docker (Software), OSI Models, Continuous Deployment, General Networking, Application Programming Interface (API), Version Control, IT Automation, Network Administration, Software Design Patterns, JSON, Network Monitoring
Intermediate · Specialization · 1 - 3 Months