Service Management

Service Management is a customer-focused approach to delivering and managing services that meet the needs and expectations of customers. Coursera's Service Management catalogue teaches you to oversee the successful delivery and support of services by understanding and implementing various service management frameworks, practices, and technologies. You'll learn about the principles of service strategy, design, transition, operation, and continual service improvement. You'll also gain insights into managing the service lifecycle, the role of IT in service management, and the importance of quality assurance, customer satisfaction, and service level agreements in establishing effective service management. By mastering these skills, you can enhance your ability to manage and improve services in various business and IT settings.
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Results for "service management"

  • Skills you'll gain: Product Support, Help Desk Support, Technical Support, Google Cloud Platform, Service Level, Service Management, Cloud Services, Issue Tracking, Problem Management, Technical Communication, Personally Identifiable Information, Information Privacy

  • Status: Free Trial

    Skills you'll gain: Kubernetes, Hybrid Cloud Computing, Multi-Cloud, Istio, Cloud Infrastructure, Google Cloud Platform, Cloud Computing Architecture, Configuration Management, Microservices, YAML, Git (Version Control System), Service Management

  • Skills you'll gain: Workflow Management, Google Workspace, Gmail, Google Gemini, Google Docs, Google Sheets, Productivity Software, Service Management, Scripting, Administration, Collaborative Software, Configuration Management, Application Development

  • Status: Free Trial

    Skills you'll gain: Cloud Development, Microsoft Azure, Cloud Applications, Cloud Hosting, Virtual Machines, Virtualization and Virtual Machines, Infrastructure As A Service (IaaS), Virtualization, Linux Servers, Application Deployment, Linux Administration, Linux, Web Applications, Service Management, Node.JS, Javascript, MongoDB

  • Status: New
    Status: Free Trial

    Skills you'll gain: Linux Administration, Linux, Operating System Administration, TCP/IP, Authorization (Computing), System Configuration, Hardening, Network Routing, Network Troubleshooting, Network Administration, Network Analysis, Network Protocols, File Systems, User Accounts, Service Management, OS Process Management

  • Status: New
    Status: Free Trial

    Skills you'll gain: Linux Administration, Ubuntu, Hardening, Linux, Application Security, Operating System Administration, Security Controls, Service Management, Patch Management, Information Systems Security

  • Status: New

    Skills you'll gain: Google Workspace, Google Gemini, Email Automation, Service Management, Scripting, Document Management, Collaborative Software, System Configuration, Automation, No-Code Development, Cloud Storage

  • Status: Free Trial

    Skills you'll gain: Android Development, Android Studio, Software Testing, Mobile Development, Java, Unit Testing, Application Development, Integration Testing, Software Design, User Interface (UI), Service Management

  • Status: New
    Status: Free Trial

    Skills you'll gain: Docker (Software), Web Applications, Containerization, Development Environment, Devops Tools, CI/CD, YAML, Service Management, Network Planning And Design, Data Storage, Data Management, Command-Line Interface, Scalability

  • Status: New
    Status: Free Trial

    Skills you'll gain: Linux Administration, Linux, Linux Commands, Operating System Administration, User Acceptance Testing (UAT), Systems Administration, System Testing, Command-Line Interface, Service Management, User Accounts, File Management

  • Status: Preview

    Skills you'll gain: Sanitation, Water Resource Management, Environment and Resource Management, Climate Change Adaptation, Sustainable Development, Policy Development, Cultural Responsiveness, Community Development, Governance, Service Management, Solution Design, Innovation, Case Studies

  • Skills you'll gain: Kubernetes, Docker (Software), Microservices, Containerization, Application Deployment, Google Cloud Platform, Cloud Management, Service Management

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