Professional Skills: Applied Empathy

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Professional Skills: Applied Empathy

This course is part of multiple programs.

Instructor: Tyler Galarneau

Included with

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4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

4 modules

Gain insight into a topic and learn the fundamentals.

Beginner level

Recommended experience

3 hours to complete

Flexible schedule

Learn at your own pace

What you'll learn

Practice empathetic listening to understand others' perspectives
Express empathy effectively in leadership situations
Develop and promote a sense of self-empathy

Details to know

Shareable certificate

Add to your LinkedIn profile

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There are 4 modules in this course

Build stronger relationships, boost resilience, and improve communication through the power of empathy — starting with yourself.

Empathy is more than a personal skill — it’s a vital tool for understanding yourself and others in today’s fast-paced world. Applied Empathy, taught by Dr. Shari Collins of the ASU School of Humanities, explores how empathy fuels emotional intelligence, strengthens leadership, and improves personal and professional interactions. This self-paced course offers actionable strategies, mindfulness practices, and reflective exercises that help you better connect with other people and with your own needs.

This module will introduce you to the fundamental principles of empathetic listening. You will explore the causes and resources related to empathetic listening, learn how to use reflective empathy effectively, and practice applying these skills in various scenarios. By the end of this module, you will be equipped to understand and respond to others with greater insight and compassion.

What's included

1 assignment7 plugins

1 assignment Total 8 minutes

Quiz: Listening with empathy 8 minutes

7 plugins Total 46 minutes

Listening with empathy: Causes and resources 6 minutes
Listening with empathy: Using your reflective empathy 4 minutes
Practice the solution: Listening with empathy 10 minutes
Job aid: Steps for empathetic listening 3 minutes
Reflect on the solution: Listening with empathy 10 minutes
Simply listening to understand: Key takeaways 3 minutes
Apply the solution: Practice empathetic listening 10 minutes

In this module, you will delve into the crucial role of empathy in leadership. You will learn how to effectively express empathy to your team, understand the attributes of empathetic leadership, and practice applying these skills in leadership contexts. This module aims to help you become a more compassionate and effective leader by fostering a supportive and understanding environment.

What's included

1 assignment7 plugins

1 assignment Total 10 minutes

Quiz: Expressing empathy in leadership 10 minutes

7 plugins Total 52 minutes

Expressing empathy in leadership: Causes and resources 7 minutes
Expressing empathy in leadership: Showing empathy to your team 9 minutes
Practice the solution: Expressing empathy in leadership 10 minutes
Job aid: Attributes of empathy 3 minutes
Reflect on the solution: Expressing empathy in leadership 10 minutes
Being the leaders they need: Key takeaways 3 minutes
Apply the solution: Practicing empathy 10 minutes

This module focuses on the often-overlooked aspect of self-empathy. You will explore the importance of showing empathy to yourself, learn practical techniques for self-compassion, and understand how to promote your own well-being. By the end of this module, you will be able to cultivate a stronger sense of self-empathy, leading to improved mental and emotional health.

What's included

1 assignment7 plugins

1 assignment Total 10 minutes

Quiz: Promoting a sense of self-empathy 10 minutes

7 plugins Total 51 minutes

Promoting a sense of self-empathy: Causes and resources 6 minutes
Promoting a sense of self-empathy: Showing empathy to yourself 9 minutes
Practice the solution: Promoting a sense of self-empathy 10 minutes
Job aid: Meditation steps 3 minutes
Reflect on the solution: Promoting a sense of self-empathy 10 minutes
Getting in touch with your feelings: Key takeaways 3 minutes
Apply the solution: Evaluate your self-empathy attributes 10 minutes

This final module provides an opportunity to provide feedback on your experience and acknowledge your completion of the course. This module serves as a wrap-up, celebrating your dedication to personal and professional growth in empathy.

What's included

1 reading1 plugin

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Tyler Galarneau

Arizona State University

6 Courses 1,384 learners

Offered by

Arizona State University

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