Este curso es el primero de una serie que tiene como objetivo prepararte para un rol como especialista de soporte de TI de nivel inicial. En este curso, serás introducido en el mundo de la tecnología de la información, o TI. Aprenderás sobre las diferentes facetas de la tecnología de la información como hardware y software informático, Internet, solución de problemas y servicio al cliente. Revisaremos el aspecto de una entrevista técnica y brindaremos consejos sobre cómo prepararse mejor para una entrevista. Este curso abarca una amplia variedad de temas en TI que están diseñados para brindarte una visión general de lo que vendrá en este programa de certificado.
Aspectos básicos de la asistencia técnica
Aspectos básicos de la asistencia técnica
This course is part of Soporte de Tecnologías de la Información de Google Professional Certificate
Instructors: Onlea support
Top Instructor
144,366 already enrolled
Included with
Gain insight into a topic and learn the fundamentals.
13,401 reviews
Beginner level
No prior experience required
Flexible schedule
3 weeks at 10 hours a week
Learn at your own pace
99%
Most learners liked this course
Skills you'll gain
Tools you'll learn
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
15 assignments
Taught in Spanish
See how employees at top companies are mastering in-demand skills
Build your Support and Operations expertise
This course is part of the Soporte de Tecnologías de la Información de Google Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Google
There are 6 modules in this course
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructors
Instructor ratings
(4,461 ratings)Offered by
Explore more from Support and Operations
University of Virginia
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
- 5 stars
90.80%
- 4 stars
7.68%
- 3 stars
0.90%
- 2 stars
0.20%
- 1 star
0.40%
Showing 3 of 13401
CS
Reviewed on Jul 9, 2020
Es un curso bien planeado. Para quien a tiene conocimientos básicos sirve de repaso y para los que no explica de forma clara cada una de las cosas para que no te sientas perdido en ningún momento.
NM
Reviewed on Jun 29, 2021
No sabía que esperar pero sin duda me ha impresionado lo bien que se adaptan a un nivel básico. Ofrecen lecturas complementarias además de prácticas en remoto bastante bien explicadas. Es increíble.
RR
Reviewed on Aug 18, 2020
Excelente curso para enamorarse del mundo IT y continuar aprendiendo mas y mas de todas las tecnologías que existen y que están por venir y así poder ayudar a las demás personas que así lo requieran
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy