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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,905 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

MM

Mar 7, 2022

A well explanatory course, i am so grateful to coursera team for making this available and giving me the opportunity to take this course. More wins to me and to the community.

TP

Aug 12, 2020

Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.

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301 - 325 of 551 Reviews for Customer Service Fundamentals

By JERIOTH G W

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Sep 21, 2023

Well explained and comprehensive 👏

By dinesh p

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Sep 17, 2019

It was challenging but interesting.

By Oladosu Y

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Nov 1, 2022

the course is very interesting and

By Quynh L

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Jan 29, 2021

Great course with useful knowledge

By Shushanik G

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Apr 25, 2020

Great course to achieve new skills

By Leon R C P

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Jan 18, 2020

Excelente curso, muy recomendable.

By Olga B

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Jul 23, 2023

Very interactive and informative.

By Rizwan A

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Apr 16, 2023

really helpful in this profession

By Olusola

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Mar 31, 2020

The best online course i ever had

By Chizi A

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Jun 17, 2022

the course was very interesting

By panagiotis m

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May 27, 2019

It was a very informative course

By Nibret A

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Dec 7, 2022

It was a great course

Thank you!

By Chinonye t

•

May 29, 2022

I will recommend this to anyone

By Carlos L

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Aug 23, 2021

enjoyed learning something new.

By Hossana U

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Aug 2, 2023

Great course I've learned alot

By Nurjahan “

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Apr 13, 2023

Good,easy and understandable

By Chantelle C

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Mar 26, 2022

It was a well informed lesson.

By Eric N

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Mar 29, 2021

Very practical. I loved week 4

By Stephanie G

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Jan 3, 2021

This course was very helpful !

By Aikee P A

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Aug 31, 2020

Such a big help! I learn a lot

By Arbish K

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Feb 24, 2020

this is one of the best course

By Promise I U

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Mar 25, 2023

Detailed and knowledge packed

By Shwetha T

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Mar 7, 2023

eexceexcellent llent learning