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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators
1,905 ratings
About the Course
Launch your career in customer service, no degree required!
This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations.
You’ll Learn How To:
• Communicate with clarity and empathy
• Resolve customer issues using structured methods
• Apply service standards and use ticketing systems
• Navigate call flows and CRM tools
• Demonstrate traits that drive success
Course Features:
• Beginner-friendly
• Interactive modules
• Covers both soft skills and technical tools
• Final review to demonstrate mastery
• Realistic customer interaction scenarios
Who Should Enroll?
• Job seekers and career switchers
• Students and recent grads
• Professionals improving communication and empathy
• Anyone preparing for support roles
Recommended Background:
• No prior experience needed
• Basic computer literacy
• Interest in customer-facing work
Ready to get started? Enroll now and build the confidence to succeed!
Top reviews
MM
Mar 7, 2022
A well explanatory course, i am so grateful to coursera team for making this available and giving me the opportunity to take this course. More wins to me and to the community.
TP
Aug 12, 2020
Definitely an amazing course, lots of in-depth knowledge about customer engagement. Enjoyed learning, I recommend this course to everyone who wants to make a career in customer support.
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By luis f c c
•Jan 27, 2025
this course is so boring