Lecturio
Special Communication Situations in Healthcare

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Lecturio

Special Communication Situations in Healthcare

Amber Vanderburg

Instructor: Amber Vanderburg

Included with Coursera Plus

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

5 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

5 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Demonstrate effective bedside and telehealth communication skills.

  • Build rapport and provide empathetic, culturally competent care.

  • Communicate clearly and compassionately in emotionally charged situations.

  • Use key Spanish phrases to support communication with patients.

Details to know

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Recently updated!

October 2025

Assessments

8 assignments

Taught in English

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There are 2 modules in this course

This module prepares students to deliver compassionate, effective care through virtual healthcare platforms while maintaining the therapeutic relationships essential to nursing practice. Students will explore the unique dynamics of telehealth communication, learning to seek understanding and practice active listening in virtual environments where traditional nonverbal cues may be limited. The module emphasizes strategies for building rapport remotely, enhancing communication skills specific to telehealth technologies, and maintaining appropriate professional boundaries while demonstrating cultural competence across diverse patient populations. Students will also examine techniques for managing emotions during virtual encounters and sustaining long-term patient relationships through telehealth modalities. Through this exploration, learners will develop the specialized communication competencies necessary to provide patient-centered care in telehealth settings, adapt traditional bedside manner to virtual platforms, and ensure quality care delivery in an increasingly digital healthcare landscape.

What's included

6 videos3 readings4 assignments

This module equips students with essential Spanish language skills to improve communication with Spanish-speaking patients and reduce healthcare disparities. Students will explore the rationale and effective strategies for learning medical Spanish as a clinician, including how to introduce themselves professionally and obtain informed consent in Spanish. The module covers vocabulary for hospital departments and common medical terminology, essential questions for patient assessment, and phrases for describing symptoms accurately. Students will learn to explain medical procedures clearly, provide instructions for treatments and medications, and offer emotional support to patients and families in Spanish. Through this practical introduction, learners will develop basic Spanish communication competencies that enable them to deliver more culturally responsive care, build trust with Spanish-speaking patients, and enhance patient safety in diverse healthcare settings.

What's included

7 videos7 readings4 assignments

Instructor

Amber Vanderburg
Lecturio
2 Courses2 learners

Offered by

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