Arizona State University

Professional Skills: Emotional Intelligence

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Arizona State University

Professional Skills: Emotional Intelligence

This course is part of multiple programs.

Tyler Galarneau

Instructor: Tyler Galarneau

Included with Coursera Plus

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

4 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Perceive and recognize core emotions in yourself and others

  • Reason with emotions to inform decision-making and problem-solving

  • Understand the causes and consequences of emotions to deepen insights

  • Manage emotions effectively in personal and professional settings

Details to know

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Recently updated!

March 2026

Assessments

4 assignments

Taught in English

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There are 5 modules in this course

This module introduces the foundational aspect of emotional intelligence: perceiving emotions. You will learn to identify and recognize core emotions in yourself and others by exploring their causes and resources. Through practical exercises and job aids, you will develop the ability to accurately perceive emotional cues in various workplace scenarios, enhancing your observational skills and initial understanding of emotional states.

What's included

1 assignment7 plugins

Building on the ability to perceive emotions, this module delves into reasoning with emotions. You will discover how to integrate emotional input into your decision-making and problem-solving processes. This involves understanding how emotions can influence thoughts and actions, and learning strategies to use emotional information constructively. The module provides tools and practices to help you balance emotional insights with logical reasoning.

What's included

1 assignment7 plugins

This module focuses on deepening your emotional insights by understanding the causes and consequences of emotions. You will learn to analyze emotional patterns, predict emotional responses, and gain a more nuanced comprehension of why certain emotions arise in specific situations. This deeper understanding is crucial for developing empathy and navigating complex interpersonal dynamics effectively.

What's included

1 assignment7 plugins

The final core module addresses the critical skill of managing emotions effectively. You will learn strategies to address emotional uncertainty, regulate your own emotional responses, and influence the emotions of others constructively. This module emphasizes practical techniques for maintaining composure under pressure, resolving conflicts, and fostering positive emotional environments in both personal and professional contexts.

What's included

1 assignment7 plugins

This concluding module includes a course survey to gather your feedback and marks the completion of your journey through the four pillars of emotional intelligence. You will be guided through the final steps to acknowledge your achievement and prepare for applying your newly acquired skills.

What's included

1 reading1 plugin

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Tyler Galarneau
Arizona State University
6 Courses 1,384 learners

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