In this module we’ll take a closer look at systems theory and how systems concepts may apply to a scenario composed of multiple complex systems. We'll review the important content and objectives of a Crisis Management Plan (CMP) and recognize the critical characteristics of Crisis Management Team (CMT) members. Finally, we’ll explore the integration of human and technical resilience capacities and processes in complex critical infrastructure systems.

In this module, we'll discuss a case that shows why organizational resilience is important in workplaces. We’ll discuss how some generic competencies are reasonable to expect, others are emergent and appear unpredictable. We’ll also take closer look at the link between corporate strategy and crisis from perspectives of industry, growth, and operations. Finally, we’ll review some of the crisis-related issues that can arise when forming the crisis management team.

Crises events challenge leaders to navigate paradoxical conditions. In the context of a crisis lifecycle, leadership actions have direct impact on organizational resilience in relations to unanticipated disruptions. To handle disruptions and paradoxes, leaders must be flexible and adjust their course. In this module, you will learn more about the Resilience Analysis Grid as a tool for assessing the resilience of a system by estimating the constituent elements of the social-technical processes: sensing, anticipating, adapting, and learning.

In this final module, we’ll discuss crisis communication. The critical role of current, accurate, and transparent communication with internal and external stakeholders is vital to preparation and recovery. Different styles of communication are needed in different situations to effectively deliver the intended message. We’ll also discuss how crisis events challenge leaders to navigate paradoxical conditions.