Microsoft
Microsoft Cloud Support Associate Professional Certificate
Microsoft

Microsoft Cloud Support Associate Professional Certificate

Launch your career as a Cloud Support Associate. Build job-ready skills for an in-demand career in information technology in as little as 6 months. No prior experience required to get started.

Microsoft

Instructor: Microsoft

Included with Coursera Plus

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Earn a career credential that demonstrates your expertise
4.7

(314 reviews)

Beginner level

Recommended experience

5 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Earn a career credential that demonstrates your expertise
4.7

(314 reviews)

Beginner level

Recommended experience

5 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

  • Gain skills to succeed in Information technology and cloud support using Microsoft Azure solutions and services.

  • Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT and cloud support scenarios.

  • Demonstrate a holistic understanding of IT and cloud support, combining hardware, software, networking and compliance concepts in problem-solving.

  • Learn to adapt diagnostic skills to diverse IT and cloud problems and manage Azure resources, including security and cost optimization.

Overview

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English
283 practice exercises

Earn 50% off your Certification Exam (AZ-900)

Professional Certificate - 12 course series

What you'll learn

  • Learn about computer components like CPU, memory, and storage.

  • Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.

  • Gain insight into security, hardware, and software relationships.

Skills you'll gain

Operating Systems, Data Storage, Computer Hardware, Business Software, Computer Systems, Servers, Cybersecurity, System Configuration, System Software, Data Maintenance, Information Technology, Generative AI, Data Storage Technologies, Technical Support and Services, Enterprise Security, Microsoft Windows, and Computer Architecture

What you'll learn

  • Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.

  • Gain insights into network infrastructure and monitoring techniques for effective management.

  • Learn about network security components, approaches, and mitigation strategies.

Skills you'll gain

Cloud Computing, Software As A Service, TCP/IP, Virtualization, Firewall, OSI Models, Network Protocols, Microsoft Azure, General Networking, Network Security, Local Area Networks, Network Monitoring, Networking Hardware, Network Infrastructure, Network Architecture, Virtual Machines, and Computer Networking

What you'll learn

  • Gain insight into key aspects of IT security and data management.

  • Develop an understanding of secure software setup and implementation.

  • Learn effective strategies for hardware configurations and data backup and recovery.

Skills you'll gain

Firewall, Data Storage, Encryption, Data Security, Disaster Recovery, Data Management, Microsoft Windows, Computer Hardware, System Configuration, Identity and Access Management, Software Installation, Application Security, Information Systems Security, and Cybersecurity

What you'll learn

  • Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

  • Learn how to secure digital communications, optimize network performance, and understand how VPNs work.

  • Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Skills you'll gain

Network Security, Encryption, Cloud Computing, Multi-Factor Authentication, Virtual Private Networks (VPN), Information Privacy, Technical Support and Services, Cybersecurity, Mac OS, Servers, Desktop Support, Information Systems Security, Identity and Access Management, and Authentications

What you'll learn

  • Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

  • Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

  • Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Microsoft Teams, Microsoft Excel, Microsoft Outlook, Microsoft 365, Data Loss Prevention, Microsoft Word, Microsoft PowerPoint, Microsoft Office, Endpoint Security, Data Security, Collaborative Software, Automation, Productivity Software, and Microsoft Windows

What you'll learn

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Skills you'll gain

Network Troubleshooting, Hardware Troubleshooting, Problem Management, Microsoft Windows, Operating Systems, Network Monitoring, Generative AI, Technical Communication, Mac OS, Unix, Debugging, Software Installation, Computer Hardware, Performance Tuning, Desktop Support, System Configuration, System Support, Technical Support, and Help Desk Support

What you'll learn

  • Gain an understanding of the basics and benefits of cloud computing.

  • Describe various cloud computing models and their practical applications.

  • Discuss core Azure services, their features, applications, and advanced capabilities.

Skills you'll gain

Microsoft Azure, Cloud Computing, Infrastructure as Code (IaC), Cloud Management, Cloud Security, Scalability, Infrastructure As A Service (IaaS), Cloud Computing Architecture, Cloud Infrastructure, System Monitoring, and Software As A Service

What you'll learn

  • Gain insight into Azure Compute, covering Virtual Machines, App Service, and Azure Kubernetes Service (AKS).

  • Explore Azure Networking, including Virtual Networks, Load Balancing, and Routes.

  • Gain Azure Security knowledge encompassing Identity and Access Management (IAM), Virtual Network Security Groups (NSGs), and Microsoft Sentinel.

Skills you'll gain

Network Security, Cloud Security, Application Deployment, Network Routing, Virtual Machines, Security Information and Event Management (SIEM), Load Balancing, Microsoft Azure, Scalability, Cloud Services, Kubernetes, Operating System Administration, Infrastructure As A Service (IaaS), Cloud Computing, Identity and Access Management, Virtualization and Virtual Machines, Cloud Infrastructure, and Network Architecture

What you'll learn

  • Gain insight into Microsoft Entra ID and its function within Azure.

  • Learn efficient troubleshooting techniques for Microsoft Entra ID-related issues.

  • Implement identity and access management (IAM) strategies in Azure, including practical implementation insights.

Skills you'll gain

Role-Based Access Control (RBAC), Network Security, Azure Active Directory, Identity and Access Management, Windows PowerShell, Command-Line Interface, Virtual Machines, Infrastructure as Code (IaC), Virtualization, Microsoft Azure, Cloud Security, Network Administration, Hybrid Cloud Computing, and Network Troubleshooting

What you'll learn

  • Gain insight into configuring load balancers in Azure to achieve optimal resource distribution.

  • Learn to implement and manage various types of Azure Storage accounts effectively.

  • Acquire skills in configuring virtual machines to align with specific workload requirements and troubleshooting virtual network issues efficiently.

Skills you'll gain

Cloud Storage, Cloud Security, Load Balancing, Virtual Machines, Data Security, Network Administration, Network Troubleshooting, Microsoft Azure, Network Architecture, Cloud Infrastructure, System Configuration, and Scalability

What you'll learn

  • Gain insight into the key features of Azure Monitor and its role in resource management.

  • Learn to configure basic monitoring in Azure to ensure proactive resource management.

  • Acquire skills in setting up and managing alerts based on diverse conditions and thresholds, facilitating timely responses to critical situations.

Skills you'll gain

Microsoft Azure, Query Languages, Application Performance Management, Virtual Machines, Interactive Data Visualization, Real Time Data, Resource Management, Continuous Monitoring, Event Monitoring, Cloud Management, and System Monitoring

What you'll learn

  • Gain insight into implementing effective backup strategies for files, folders, and virtual machines in Azure.

  • Learn to manage automatic updates and patches.

  • Learn to implement and enforce compliance policies in Azure cloud environments, including monitoring and auditing Azure resources for compliance.

Skills you'll gain

Cloud Security, Disaster Recovery, Microsoft Azure, Data Security, Microsoft Copilot, Virtual Machines, Identity and Access Management, Patch Management, Systems Administration, Continuous Monitoring, and Cloud Storage

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Microsoft
239 Courses1,945,410 learners

Offered by

Microsoft

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¹ Median salary and job opening data are sourced from Lightcast™ Job Postings Report. Content Creator, Machine Learning Engineer and Salesforce Development Representative (1/1/2024 - 12/31/2024) All other job roles (10/1/2024 - 10/1/2025)