Coursera Instructor Network
GenAI for Marketing and Customer Insights Specialization
Coursera Instructor Network

GenAI for Marketing and Customer Insights Specialization

Transform Marketing with AI-Driven Insights. Master generative AI tools to personalize campaigns and optimize marketing strategies.

Starweaver
Jana Porter
Vinita Silaparasetty

Instructors: Starweaver

Included with Coursera Plus

Get in-depth knowledge of a subject
4.3

(11 reviews)

Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
4.3

(11 reviews)

Intermediate level

Recommended experience

4 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply generative AI tools to create personalized marketing campaigns, analyze customer data, and automate content creation across multiple channels

  • Design AI-enhanced customer journey maps and segmentation strategies that drive engagement and improve conversion rates

  • Implement ethical AI marketing practices while integrating GenAI into existing workflows for enhanced productivity and innovation

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

September 2025

38 practice exercises

See how employees at top companies are mastering in-demand skills

 logos of Petrobras, TATA, Danone, Capgemini, P&G and L'Oreal

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Coursera Instructor Network

Specialization - 16 course series

What you'll learn

Skills you'll gain

AI Personalization, Responsible AI, Marketing Effectiveness, Strategic Marketing, Generative AI, Marketing Strategies, Content Creation, Marketing Operations, MarTech, and Innovation

What you'll learn

  • Identify the capabilities of GenAI for enhancing marketing data analytics functions.

  • Examine real-world applications to leverage GenAI in marketing data analytics scenarios.

  • Deploy strategies and tactics to responsibly integrate GenAI into marketing analytics practices while maintaining human oversight and accountability.

Skills you'll gain

Generative AI, Marketing Analytics, Customer Analysis, Campaign Management, Performance Analysis, Marketing Automation, Google Analytics, Responsible AI, Marketing Strategies, Case Studies, Customer Insights, Social Media Campaigns, Artificial Intelligence, and Data Ethics

What you'll learn

  • Analyze GenAI fundamentals and their application in marketing

  • Demonstrate the practical application of key GenAI marketing tools

  • Optimize campaigns using data-driven frameworks for GenAI implementation

  • Evaluate campaign performance metrics to make strategic decisions using AI tools

Skills you'll gain

Generative AI, Google Ads, ChatGPT, A/B Testing, Target Audience, Predictive Analytics, Marketing Analytics, Automation, Performance Measurement, Product Marketing, AI Personalization, Advertising Campaigns, Analytics, Marketing Effectiveness, Marketing, Marketing Strategies, and Artificial Intelligence

What you'll learn

  • Understand the importance of GenAI I in digital marketing and e-commerce analytics.

  • Analyze key indicators for digital marketing and e-commerce.

  • Consider the potential benefits of using GenAI in your professional activities.

Skills you'll gain

Artificial Intelligence, Google Analytics, Data Analysis, Generative AI, Analytics, Data Processing, Marketing Analytics, Web Analytics, Data Visualization, Data Collection, Key Performance Indicators (KPIs), E-Commerce, and Business Strategy

What you'll learn

  • Gain a comprehensive understanding of how generative AI can transform market research and consumer behavior analysis.

  • Learn to extract valuable insights from big data using advanced AI techniques, leading to more informed business decisions.

  • Develop the skills to integrate AI-generated insights into strategic planning and marketing efforts, enhancing overall business performance.

Skills you'll gain

Market Research, Generative AI, Big Data, Business Strategy, Consumer Behaviour, Market Analysis, Data Analysis, Case Studies, Data-Driven Decision-Making, Marketing Analytics, Customer Insights, Data Visualization Software, and Predictive Analytics

What you'll learn

  • Apply key concepts, benefits, and applications of Generative AI to design effective personalized marketing strategies

  • Create personalized content using AI, adapt it across channels, optimize AI campaigns, and analyze successful real-world examples

  • Analyze customer data, segment audiences, optimize AI marketing campaigns, and use behavior analysis to enhance content

  • Evaluate the integration and impact of GenAI in Personalized Marketing at Scale

Skills you'll gain

AI Personalization, Generative AI, Customer Engagement, Scalability, Marketing Analytics, Target Audience, Social Media Campaigns, Marketing, Customer Insights, Marketing Strategies, Data-Driven Decision-Making, Marketing Effectiveness, Analysis, Content Creation, and Customer Analysis

What you'll learn

  • Understand the core functions of GenAI in digital marketing, distinguish it from traditional approaches, and identify its strengths and weaknesses.

  • Review case studies and assess the impact of GenAI on digital marketing operations, integrating best practices into your workflow.

  • Address ethical considerations, including bias, equity, data confidentiality, and security, while using GenAI tools.

Skills you'll gain

AI Personalization, Content Creation, Generative AI, Brand Marketing, Brand Management, Content Marketing, Analytics, Data Ethics, Data Analysis, Marketing Analytics, Prompt Engineering, Responsible AI, and Brand Strategy
GenAI for Customer Insights

GenAI for Customer Insights

Course 83 hours

What you'll learn

  • Describe the role of Generative AI in transforming customer insights.

  • Use Gen AI to collect and analyze customer feedback.

  • Explain how AI can segment customers and predict trends based on behavior.

  • Apply AI-driven insights to improve customer experience and business strategies.

Skills you'll gain

Generative AI, Customer Insights, Predictive Analytics, Customer Data Management, Customer experience strategy (CX), AI Personalization, Customer Engagement, Strategic Thinking, Trend Analysis, Data Analysis, Business Intelligence, User Feedback, and Data-Driven Decision-Making
GenAI for Marketing Teams

GenAI for Marketing Teams

Course 92 hours

What you'll learn

  • Acquire a working knowledge of GenAI tools and strategies to increase team collaboration and efficiency.

  • Experiment with integrating GenAI technologies in marketing workflows to foster innovation, enhance creative output, and improve decision-making.

  • Develop practical skills in leveraging GenAI for optimizing communication, project management & creative processes within and across marketing teams.

Skills you'll gain

Innovation, Generative AI Agents, Marketing Management, Data-Driven Decision-Making, Cross-Functional Collaboration, Leadership Development, Project Management, Team Management, Content Creation, Communication Strategies, and Integrated Marketing Communications

What you'll learn

  • Identify specific scenarios where GenAI can be applied in social media marketing.

  • Explore strategies to enhance clarity and comprehensibility in AI applications.

  • Exploring actual instances where social media marketing specialists utilize GenAI to boost productivity and stimulate innovation.

Skills you'll gain

Content Creation, Campaign Management, Innovation, Customer Engagement, Data Analysis, Social Media Campaigns, Instagram, AI Personalization, Analysis, Prompt Engineering, Social Media Marketing, Generative AI, Marketing Operations, Social Media, and Social Media Content

What you'll learn

  • Analyze the role of GenAI in transforming traditional customer journey mapping approaches.

  • Design a GenAI-enhanced customer journey map incorporating key AI concepts.

  • Evaluate the practical benefits and challenges of implementing GenAI in customer journey mapping processes.

Skills you'll gain

Generative AI, Persona Development, Customer Insights, Customer Analysis, AI Personalization, Predictive Analytics, ChatGPT, Design Thinking, Customer experience strategy (CX), Real Time Data, Design, Analysis, and Artificial Intelligence

What you'll learn

  • Identify the ethical implications of generative AI applications in marketing.

  • Explain the key principles and frameworks for ethical decision-making in AI-driven marketing.

  • Apply ethical considerations when designing AI-powered marketing campaigns and strategies.

  • Assess potential ethical risks in AI-driven marketing initiatives and develop appropriate mitigation strategies.

Skills you'll gain

Data Ethics, Responsible AI, Ethical Standards And Conduct, Information Privacy, Case Studies, AI Personalization, Business Ethics, Marketing Analytics, Marketing Management, and Marketing Strategies

What you'll learn

  • Demonstrate the use of key concepts and benefits of using GenAI in dynamic advertising and media buying.

  • Create personalized ad creatives using AI tools like Gemini, Bannerboo, and Elai, following ethical guidelines regarding data privacy.

  • Automate ad campaigns on platforms like Google Ads AI and Facebook Ads Manager with optimized targeting and budgeting.

  • Analyze and optimize ad campaign performance through key metrics (CPA, CTR, ROAS) and use analytics tools for improving campaign outcomes.

Skills you'll gain

Media Buying, Advertising Campaigns, Advertising, AI Personalization, Digital Advertising, Automation, Google Gemini, Analytics, Data-Driven Decision-Making, Generative AI Agents, Campaign Management, A/B Testing, Data Ethics, Content Creation, Paid media, Marketing Automation, Marketing Analytics, and Google Ads

What you'll learn

  • Key components of effective email marketing including best practices for AI application in email marketing.

  • Techniques for using Generative AI to do customer segmentation and create customer personas.

  • Methods for using Generative AI to create tailored email content (prompting and rewriting content according to customer segments and personas).

Skills you'll gain

Email Marketing, AI Personalization, Prompt Engineering, Marketing Automation, Persona Development, Customer Insights, Generative AI Agents, ChatGPT, Target Audience, and Content Creation

What you'll learn

Skills you'll gain

Search Engine Optimization, Keyword Research, Generative AI, Web Analytics and SEO, Search Engine Marketing, Competitive Analysis, and Prompt Engineering

What you'll learn

  • Analyze the role of JUNE in transforming customer analytics and its key use cases.

  • Setting up June's platform optimally for effective data collection and analysis.

  • Create AI-generated reports using June's features

  • Apply June's insights to inform product decisions and strategies.

Skills you'll gain

Generative AI, Customer Insights, Marketing Analytics, Management Reporting, User Experience, Performance Metric, AI Product Strategy, Data Collection, Product Improvement, Analytics, Data Analysis, and Customer Analysis

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Starweaver
Coursera Instructor Network
448 Courses838,709 learners
Jana Porter
5 Courses12,634 learners
Vinita Silaparasetty
Coursera Instructor Network
10 Courses27,611 learners

Offered by

Compare with similar products

Rating
Level
Skills
Tools
Last updated
Number of practice exercises
Degree eligibility
Part of Coursera Plus

You might also like

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Coursera Plus

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions