What Does a Solutions Engineer Do?

Key takeaways

When businesses need to streamline their operations and align technology with their strategic goals, they rely on solutions engineers. A few things to know:

• Although they are responsible for supporting sales teams, solutions engineers also bring deep expertise in technology, software, and hardware.

• The US Bureau of Labor Statistics estimates 5 percent job growth from 2024 to 2034, which is faster than the average for all occupations [1].

• You can become a solutions engineer with a combination of technical and communication skills.

Read on to learn more about the role of a solutions engineer. If you're interested in building experience in systems design and IT architecture to prepare for a role in solutions engineering, consider enrolling in IBM's Systems and Solutions Architect Professional Certificate program. In as little as three months, you could master core skills like stakeholder analysis, software design patterns, and project management.

What is a solutions engineer?

Solutions engineers play a critical role in identifying the right software and systems to meet both day-to-day needs and long-term objectives. They are deeply knowledgeable about different software systems and technology and use that knowledge to solve complex client issues through customized computer solutions. They work as part of a larger sales team to identify and address client needs, create technical presentations to demonstrate the recommended solutions, and maintain relationships with clients during and after a sale.

What does a solutions engineer do?

Solutions engineers are responsible for supporting a sales team within the software and technology industries. In this role, you will help salespeople through the creation of customized technology solutions based on a client’s needs. Often, solutions engineers present their recommendations to clients through presentations and demonstrations. 

They meet with clients to learn about their goals, then research current product offerings and present their findings. Solutions engineers are responsible for closing deals and making sales like other salespeople. 

Tasks and responsibilities

The exact responsibilities of a solutions engineer vary based on the employer, but some typical tasks you might expect in the role include:

• Create and deliver presentations about recommended products and services

• Speak with clients about their needs, goals, and pain points

• Support and collaborate with other sales professionals

• Customize solutions to meet client needs

• Research new products, software, and hardware

• Update and improve client solutions as needed

• Provide troubleshooting support to clients when issues arise

• Maintain relationships with clients during and after sales

• Installing customized software and hardware

What tools do solutions engineers use?

Because solutions engineers must be familiar with the latest computer, hardware, and software trends, they use a wide range of IT tools to build customized technology solutions. These tools include cloud and IT infrastructure software, security systems software, computer operating systems, and software analysis systems. The ability to use and understand various scripting languages is also useful.

Job outlook for solutions engineers

The job outlook for solutions engineers is positive. These professionals are in demand because an increasing number of businesses are requiring customized and complex technology solutions. Pay for solutions engineers is above average and often competitive. Since they typically work for sales firms, the salary may be a combination of base pay and commissions based on closed deals. The exact makeup of yearly pay depends on the pay structure dictated by the company you work for.

Read more: Solutions Engineer Salary: Your 2026 Guide

How to become a solutions engineer

Solutions engineers are experts in a wide range of software, hardware, and computer programs with strong interpersonal and communication skills. They often gain this knowledge through a combination of education, on-the-job training, and certifications.

Education and certifications

Solutions engineers typically require a bachelor’s degree in business, engineering, or computer science. These degrees provide opportunities to learn the foundational knowledge needed for success in this role. Degrees are also great for negotiating higher salaries or promotions. Some employers prefer advanced degrees, like a master’s.

Likewise, certifications are used to demonstrate expertise and proficiency in a specific area, such as computer engineering. Certifications help to set you apart from others in a competitive field and show potential employers you’re enthusiastic about learning, which is a big part of being a solutions engineer.

Required skills

Some solutions engineer skills for you to develop include:

Technical

• Project development skills

• Familiarity with cloud applications and computer programming

• Experience with security systems

• Experience working with operating software and systems

• Familiarity with scripting languages and automation tools

• Sales experience

Workplace

• Interpersonal skills

• Communication skills

• Presentation skills

• Problem-solving skills

• Attention to detail

Experience

Many businesses prefer solutions engineers to have previous experience before hiring them. You might gain this experience through hands-on training during a four-year degree. You might also develop these skills in adjacent roles or industries, such as a systems administrator or network engineer. It’s also common to have several months of on-the-job training once you’ve been hired as a solutions engineer.

Paths to becoming a solutions engineer

Once you’ve gained the experience and foundational knowledge necessary to become a solutions engineer, you’ll want to apply for entry-level roles that match your resume. Some people find employment directly in these roles after receiving a degree, while others might move into the position after spending time in an adjacent role or industry.

As a solutions engineer, you can advance within the solutions engineering field into multiple roles depending on your interests and skills. For example, you might pursue a solutions architect title after you’ve gained experience as a solutions engineer and then advance into an information technology manager or project manager role. From there, you might want to pursue an infrastructure project manager role or a director of strategic accounts if you enjoy the sales aspect of your position.

Industries hiring solutions engineers

Industries that hire solutions engineers include ones that involve software, computers, and sales. Some of these industries are:

• Enterprise software and network solutions

• Telecommunications services

• Internet and web services

• Information technology and support services

• Accounting and tax services

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