Zoho Corporation
Zoho Sales Representative Professional Certificate
Zoho Corporation

Zoho Sales Representative Professional Certificate

Master Sales with Zoho. Learn essential sales skills, learn directly from Zoho’s leaders, and gain real-world training with Zoho CRM to excel in SMB and enterprise sales.

Zoho CRM

Instructor: Zoho CRM

Included with Coursera Plus

Earn a career credential that demonstrates your expertise

(8 reviews)

Beginner level

Recommended experience

5 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Earn a career credential that demonstrates your expertise

(8 reviews)

Beginner level

Recommended experience

5 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

  • Describe the fundamental concepts of the sales cycle, distribution channels, sales techniques and methods, and customer relationship management. 

  • Describe the roles and responsibilities of a sales rep in terms of qualifying new business and key account management.

  • List and practice core sales skills relating to closing a deal. Describe essential communication and soft skills required for a sales rep.

  • Get started with Zoho CRM for sales representatives. 

Overview

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English
82 practice exercises

Prepare for a career in Business

  • Receive professional-level training from Zoho Corporation
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Zoho Corporation

Professional Certificate - 5 course series

What you'll learn

  • Sales cycle concepts

  • Building customer relationships and sales management concepts

  • Tailoring sales approaches based on sales channels

  • Applying sales techniques

Skills you'll gain

Customer Relationship Management, Sales Management, Sales Strategy, Sales Process, B2B Sales, Selling Techniques, Sales Pipelines, General Sales Practices, Sales Prospecting, Customer Relationship Management (CRM) Software, Sales, and Customer Relationship Building

What you'll learn

  • Structure of a sales department in an organization.

  • List the roles and responsibilities of a sales rep.

  • Qualifying new business and retaining existing business.

  • Visualize a day in the life of a sales rep.

Skills you'll gain

Organizational Structure, Customer Acquisition Management, Account Management, Prospecting and Qualification, Upselling, Prioritization, Sales, Customer Relationship Management (CRM) Software, Sales Strategy, New Business Development, Sales Process, Sales Management, Customer Retention, and Process Mapping

What you'll learn

  • How to work on building your skillsets.

  • Key skillsets to execute a sales process.

  • How to build communication skills required in sales

  • How to build softskills for sales personality development.

Skills you'll gain

Active Listening, Customer Relationship Management (CRM) Software, Collaboration, Problem Solving, Sales Process, Communication, Negotiation, Sales, Business Software, Value Propositions, Sales Management, Relationship Building, Business Writing, Sales Presentation, Customer Relationship Management, Overcoming Objections, Critical Thinking, and Closing (Sales)

What you'll learn

  • Sign up for a Zoho CRM account.

  • Describe the key business functions and processes that can be mapped to Zoho CRM.

  • Implement basic sales force automation processes in CRM.

  • Install and use the Zoho CRM mobile application for field sales activities.

Skills you'll gain

Customer Relationship Management (CRM) Software, Sales Process, Sales Strategy, Business Process Automation, Customer Relationship Management, Workflow Management, Business Software, Sales Management, Automation, Sales, Lead Generation, Sales Operations, and Sales Pipelines

What you'll learn

  • Build and present a sales portfolio.

  • Prepare confidently for sales interviews.

  • Practice real-world sales tasks through a guided project.

  • Use Zoho CRM for managing deals, tasks, and analytics.

Skills you'll gain

Customer Relationship Management (CRM) Software, Sales Process, Prospecting and Qualification, Sales Pipelines, Sales Strategy, Sales, General Sales Practices, Sales Presentation, Portfolio Management, Sales Management, and Interviewing Skills

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Zoho CRM
Zoho Corporation
5 Courses1,963 learners

Offered by

Compare with similar products

Rating
Level
Skills
Tools
Last updated
Number of practice exercises
Degree eligibility
Part of Coursera Plus

You might also like

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Coursera Plus

Open new doors with Coursera Plus

Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions

¹Based on Coursera learner outcome survey responses, United States, 2021.