What tools/software do I need?

In this course, you will use a Microsoft 365 subscription/license or need to use a free version.

Is this course really 100% online? Do I need to attend any classes in person?

This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

Can I just enroll in a single course?

Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate. When you subscribe to a course that is part of a Specialization, you’re automatically subscribed to the full Specialization. Visit your learner dashboard to track your progress.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Can I take the course for free?

No, you cannot take this course for free. When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. If you cannot afford the fee, you can apply for financial aid.

Will I earn university credit for completing the Specialization?

This Specialization doesn't carry university credit, but some universities may choose to accept Specialization Certificates for credit. Check with your institution to learn more.

Microsoft Copilot: Your Everyday GenAI Companion Specialization

Unlock your AI-powered efficiency and innovation. Build in-demand AI skills and become a sought-after expert in optimization with Microsoft Copilot.

Instructor: Microsoft

Included with Coursera Plus

Learn more

3 course series

Get in-depth knowledge of a subject

4.5

(86 reviews)

Beginner level

Recommended experience

1 month at 10 hours a week

Flexible schedule

Earn a career credential

Share your expertise with employers

3 course series

Get in-depth knowledge of a subject

4.5

(86 reviews)

Beginner level

Recommended experience

1 month at 10 hours a week

Flexible schedule

Earn a career credential

Share your expertise with employers

What you'll learn

Harness the Power of Generative AI and Copilot Across Your Microsoft Stack.
Revolutionize Your Business with Copilot: From Security to Sales.
Mitigate AI Risks: Protect Your Data, Your Brand, and Your Bottom Line.
Navigate the AI Frontier: Legal, Ethical, and Practical Considerations.

Overview

Embark on a journey into the world of AI with our comprehensive Microsoft Copilot: Your Everyday AI Companion. This program is designed for individuals eager to harness the power of artificial intelligence to revolutionize productivity and innovation within their organizations.

Why choose this program?

In-demand skills: Master the art of prompt engineering, AI integration, and ethical AI use—skills that are highly sought-after in today's job market.
Career advancement: Position yourself as a valuable asset to any organization seeking to optimize workflows and drive innovation through AI.
Practical application: Gain hands-on experience through real-world scenarios and projects, allowing you to immediately apply your newfound skills.

By the end of this program, you will be able to:

Apply Generative AI and Copilot within the Microsoft ecosystem to enhance productivity and drive innovation.
Recognize Copilot's impact on various business operations, including security, marketing, sales, and customer service.
Identify and mitigate potential risks associated with AI, such as bias, data privacy concerns, and intellectual property issues.
Navigate the complex legal and ethical landscape surrounding Copilot and other AI tools.

Whether you've been using AI or Copilot or just beginning, this course will provide you with the foundation and practical skills needed in the new world of AI. Enroll today and unlock your potential as an AI-powered productivity expert.

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English

20 practice exercises

Advance your subject-matter expertise

Learn in-demand skills from university and industry experts
Master a subject or tool with hands-on projects
Develop a deep understanding of key concepts
Earn a career certificate from Microsoft

Specialization - 3 course series

This program provides hands-on experience with Microsoft 365 Copilot, equipping you with skills to integrate AI into your daily workflow. You'll build confidence with Microsoft 365 Copilot through hands-on projects, boosting your productivity in Microsoft Suite.

You’ll build a portfolio showcasing Copilot's ability to enhance productivity in Word, Excel, PowerPoint, and Teams.
You’ll engage in real-world scenarios involving a marketing campaign and a security breach, using Copilot to address both challenges.
You’ll develop a framework and policy for responsible Copilot implementation at a tech company by leveraging ethical AI frameworks and policies, ensuring responsible AI implementation within your organization.

By the end of this program, you'll be equipped to confidently harness AI's power for daily tasks while navigating its ethical and legal landscape.

Introduction to Microsoft Copilot

Course 17 hours4.5 (87 ratings)View course

What you'll learn

In this introductory course, you'll embark on a journey into the world of generative AI and Microsoft Copilot. We'll demystify the concepts behind this transformative technology, exploring its potential and limitations. You'll gain a clear understanding of what generative AI is, how it works, and the diverse range of tasks it can perform. You'll be introduced to the specific capabilities of Copilot within the Microsoft 365 and Dynamics 365 ecosystems. We'll showcase how Copilot harnesses the power of AI and machine learning to revolutionize your productivity across various applications. From automating mundane tasks to generating creative content, you'll discover the myriad ways Copilot can enhance your workflow.

By the end of this course, you'll be able to: • Recognize what Generative AI is and what it can and cannot do. • Define Copilot capabilities within the Microsoft 365 and Microsoft Dynamics 365 ecosystems. • Access and navigate the 365 Copilot platform effectively. • Recognize how to leverage Microsoft Copilot integration. • Demonstrate prompt engineering to get the most useful responses from Microsoft Copilot. Required Course Materials: A Copilot license is required to complete this course. If you don’t have a Microsoft 365 Personal or Family license, you can start a free 30-day trial using the link provided in the course.

Skills you'll gain

Microsoft Copilot, Natural Language Processing, Generative AI, Prompt Engineering, Microsoft Office, Productivity Software, Automation, and Artificial Intelligence and Machine Learning (AI/ML)

Applications of Copilot in the Workplace

Course 26 hours4.7 (27 ratings)View course

What you'll learn

Explore how Microsoft Copilot is transforming business functions. Discover Copilot's AI-powered features designed to streamline interactions and improve efficiency. Learn how to harness Copilot to automate responses to routine inquiries, rapidly resolve complex issues, and even anticipate potential problems before they escalate. Explore real-world examples of how organizations have used Copilot to elevate their customer service and success initiatives. Evaluate the tangible impact of Copilot on key metrics like customer satisfaction, retention rates, and overall experience. Gain insights into best practices for integrating Copilot into your customer-facing workflows to achieve measurable improvements in your customer support operations.

By the end of this course, you'll be able to: • Identify how Copilot can optimize marketing, sales, and customer service processes. • Demonstrate the ability to use Copilot to optimize marketing, sales, and customer service processes. • Assess the benefits and potential challenges of integrating Copilot into different business functions, considering factors like efficiency, effectiveness, ethical considerations, and regulatory compliance. Required Course Materials: A Copilot license is required to complete this course. If you don’t have a Microsoft 365 Personal or Family license, you can start a free 30-day trial using the link provided in the course.

Skills you'll gain

Automation, Customer experience improvement, Generative AI, Microsoft 365, Critical Thinking, Business Process Automation, Security Information and Event Management (SIEM), Responsible AI, Customer Relationship Management (CRM) Software, Marketing Analytics, Microsoft Copilot, Marketing Automation, Sales Process, Microsoft Office, Customer Service, Lead Generation, and Return On Investment

Copilot Best Practices, Ethics and Regulatory Implications

Course 36 hours4.8 (22 ratings)View course

What you'll learn

Equip yourself with the knowledge and tools needed to responsibly leverage Microsoft Copilot while navigating the complex landscape of ethical considerations and regulatory compliance. You’lll gain a comprehensive understanding of key ethical concepts relevant to generative AI, such as transparency, human oversight, accountability, and fairness. The course will delve into real-world scenarios, evaluating the effectiveness of various Copilot prompts and configurations through the lens of ethics and regulation.

After completing this course, you'll be able to: • Identify key ethical and regulatory concepts related to generative AI, such as transparency, human agency and oversight, accountability, technical robustness and safety, diversity, nondiscrimination and fairness, privacy and data governance, and social and environmental well-being. • Evaluate the effectiveness of various Copilot prompts and configurations, while considering ethical implications and regulatory compliance in different usage scenarios. • Develop a comprehensive framework for responsible Copilot use incorporating best practices, ethical considerations, and adherence to relevant regulations. Required Course Materials: A Copilot license is required to complete this course. If you don’t have a Microsoft 365 Personal or Family license, you can start a free 30-day trial using the link provided in the course.

Skills you'll gain

Ethical Standards And Conduct, Regulation and Legal Compliance, Responsible AI, Prompt Engineering, Data Ethics, Intellectual Property, Microsoft Copilot, Information Privacy, Compliance Management, Generative AI Agents, Data Governance, Critical Thinking, and Artificial Intelligence

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Microsoft

239 Courses1,945,410 learners

Offered by

Microsoft

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Frequently asked questions

Entry-level professionals seeking to enhance their skill set or tech enthusiasts and early adopters. Interested individuals may be working in various roles (marketing, sales, customer service, project management, etc.) who want to leverage AI to improve efficiency, productivity, and innovation within their organizations.

A basic understanding of Microsoft 365. No prior AI experience is required, making this program accessible to those who are eager to learn and apply AI in their professional lives.

Microsoft Copilot is an AI-powered productivity tool that integrates with Microsoft 365 and Dynamics 365 applications. It leverages the power of large language models and generative AI to assist users in various tasks, such as drafting emails, summarizing documents, analyzing data, creating presentations, and more. Copilot aims to enhance productivity, streamline workflows, and foster creativity by automating repetitive tasks and providing intelligent suggestions.

Microsoft Copilot uses AI to help users with tasks like writing, editing, summarizing, brainstorming, and analyzing data. It seamlessly integrates with popular Microsoft applications, including Word, Excel, PowerPoint, Outlook, Teams, and more. It can also be customized to specific workflows and preferences, allowing users to tailor it to their needs. A key feature of Copilot is it’s security and compliance. It adheres to strict security and compliance standards, ensuring that user data is protected.

Some specific examples of how Copilot can be used include:

• In Word: drafting documents, summarizing long texts, and generating ideas for content.

• In Excel: analyzing data, creating charts and graphs, and generating formulas.

• In PowerPoint: creating presentations from scratch, summarizing long presentations, and generating talking points.

• In Outlook: summarizing emails, drafting replies, and scheduling meetings.

• In Teams: summarizing meetings, generating action items, and scheduling follow-up tasks.

Microsoft Copilot: Your Everyday GenAI Companion Specialization

What you'll learn

Overview

Skills you'll gain

Tools you'll learn

What’s included

Advance your subject-matter expertise